March 2010 - VoiceOps - lists.voiceops.org

Sub-account with L3
by robert.dawson＠mindshift.com March 30, 2010

March 30, 2010

We have a fairly large volume client that we would like to setup on their own SBC without having the traffic pass through ours - due to licensing expenses/hardware . I assumed this would be fairly easy for L3 to accommodate - a separate peer IP for those DIDs. They are adamant that they can't/won't do this. Anyone doing something similar - if so what magic words do I need to use to get them to understand? Robert Dawson mindSHIFT Technologies, Inc. 3975 Fair Ridge Drive, Suite 200 South - Fairfax, VA 22033 Tel: 571-432-4010 Cell: 571-234-2621 www.mindSHIFT.com<http://www.mindshift.com/> [cid:image001.jpg at 01CAD005.4D0641B0] Ranked #1 in managed IT services by MSPmentor(r) Boston - New York City - Philadelphia - Washington DC We make IT work for your business(r) P Please consider the environment before printing this e-mail

2 1

Broadworks/Polycom/Webex Conferences and DTMF issues
by robert.dawson＠mindshift.com March 26, 2010

March 26, 2010

I've got a customer that is experiencing issues with DTMF recognition when utilizing Webex Conference services. I have adjusted DTMF length and level to the point that it is causing issues with some other services but they are still reporting failures. I can intermittently replicate the issue as well. Anyone experience anything similar? Thoughts? Robert Dawson - MCSE, MCTS Microsoft Exchange 2007 NOC 3/VoIP Engineer mindSHIFT Technologies, Inc. 3975 Fair Ridge Drive, Suite 200 South - Fairfax, VA 22033 Tel: 571-432-4010 Cell: 571-234-2621 www.mindSHIFT.com<http://www.mindshift.com/> [cid:image001.jpg at 01CAC4EA.912B3600] Ranked #1 in managed IT services by MSPmentor(r) Boston - New York City - Philadelphia - Washington DC We make IT work for your business(r) P Please consider the environment before printing this e-mail

8 11

411 database
by carlos＠race.com March 24, 2010

March 24, 2010

Having some issues getting some listings into Verizon and tmobile db's. anyone know of a db provider that we can submit to that you know will get into the tmobile and Verizon db's. Carlos Alcantar Race Telecommunications, Inc. 101 Haskins Way South San Francisco, CA 94080 P: 650.649.3550 x143 F: 650.649.3551 E: carlos at race.com

1 0

Generic Question
by thehar＠xmission.com March 24, 2010

March 24, 2010

Survey: On small to medium sized businesses, is there a generic consensus on the percentage of calls that are local vs ld? Harley Alaniz -Telephony Engineer XMission Internet thehar at xmission.com (m) 801.913.4140 (o) 801.303.0841

4 3

L3 Toll Free Termination Issues
by robert.dawson＠mindshift.com March 24, 2010

March 24, 2010

Anyone else experiencing issues terminating toll free calls through L3 today? Robert Dawson mindSHIFT Technologies, Inc. 3975 Fair Ridge Drive, Suite 200 South - Fairfax, VA 22033 Tel: 571-432-4010 Cell: 571-234-2621 www.mindSHIFT.com<http://www.mindshift.com/> [cid:image001.jpg at 01CACA94.094D9390] Ranked #1 in managed IT services by MSPmentor(r) Boston - New York City - Philadelphia - Washington DC We make IT work for your business(r) P Please consider the environment before printing this e-mail

6 6

Aastra 9480i
by jpuckett＠e-c-group.com March 17, 2010

March 17, 2010

Does anyone have any suggestions where I can get the base configuration file (or Superconfig) for the 9480i? I looked through the Aastra website, but I don't see it. James Puckett - Engineers' Consulting Group Phone 229-316-0012 - Fax 229-316-1490

4 3

Global Crossing - Ready Access Conference Issues?
by David_Zilk＠adp.com March 17, 2010

March 17, 2010

Is anyone else seeing problems to Global Crossing - Ready Access Conferencing? We are getting an "All circuits are busy" message to our bridge number. David This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system.

1 0

Broadworks/Polycom/Webex Conferences and DTMF issues
by carlos＠race.com March 16, 2010

March 16, 2010

What type of pbx are these polycom's connected to? Carlos Alcantar Race Telecommunications, Inc. 101 Haskins Way South San Francisco, CA 94080 P: 650.649.3550 x143 F: 650.649.3551 E: carlos at race.com From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Robin Rodriguez Sent: Tuesday, March 16, 2010 10:06 AM To: VoiceOps Subject: Re: [VoiceOps] Broadworks/Polycom/Webex Conferences and DTMF issues On Mar 16, 2010, at 10:49 AM, Dawson, Robert wrote: G.711/RFC2833/L3 Have you engaged L3 yet on this issue? If not get them on the phone, armed with your own captures showing appropriate RFC2833 event duration and if you yell loud enough they'll setup the instrumentation on their network to trap it. My guess, L3 isn't terming the call themselves and at some point the converting RFC2833 to inband to hand off to the eventual term carrier, and that carrier is accepting the call via a Sonus which is mucking it up. and yes been there done that. -- Robin D. Rodriguez Ifbyphone, Inc.

3 2

DTMF issues for Conf Bridges
by chris.ledford＠cnxntech.com March 16, 2010

March 16, 2010

I have a switch out of the Miami and we are experiencing DTMF problems getting to 215 or 218 NPA. The call completes and then the DTMF to gain access to the conf dies. I tries INFO and RFC2833, inband, via sip, transparent all using G711 codec. No luck on anything so I opened a ticket with L3 and L3 said that the circuit is oversubscribed on the conf bridge side. Here is an excerpt from the email "...Test results confirm NPA NXX 218 862 is on the access pumping list, A known capasity issue on the Level 3 Network whare a RCC 34 is sent to customer to route away from LVL 3..." I am not sure what to the next step is....any ideas would help.... V/r Chris Ledford CCNA/CCSP/CVOICE MCP/Comptia A+/NET+/SEC+/LINUX+

5 4

Verizon issues?
by bsneddon＠gc1.com March 12, 2010

March 12, 2010

Curious whether anyone else has been seeing a large number of SIP 600 Call Gapping Failure responses from SIP termination to Verizon today. Seemed to start in the afternoon though our call volume has been typical and certainly less than we've pushed through them in the past. Brian

1 0