May 2010 - VoiceOps - lists.voiceops.org

Cisco Call Manager sound files: got 'em?
by jtodd＠loligo.com May 13, 2010

May 13, 2010

I'm looking for a list of prompts that come as "standard" with a Cisco Call Manager platform - I don't know if there are different sets for different "flavors" of CCM, so apologies if this question is not as precise as it needs to be. I would assume that at least voicemail, error prompts, and some basic informational recordings come standard with the platform... right? I found a short list, but it seems laughably incomplete, and there is no mention of voicemail or conferencing or... anything else. Surely there are more extensive prompts stored somewhere. I get the impression that these are from the "annunciator" module, and are perhaps found in the TFTP directory with a filename list called "Annunciator.xml" - no idea what's in that file, though. I'm reading shadows on the Google cave wall. Access to the sound files themselves or a list (if such a thing exists) containing the exact wording of each prompt, the filename, and the encoding type would be fine. Contact me off-list, please. Out of curiosity, does CCM include HD codecs in their prompt sets at this point? Or does it just use the 8khz G.711 recordings and transcode them into G.722 or whatever? There seem to be indications that it does, but it's not clear. Even better question: are the HD codec versions (if they exist) actually better-sounding, or are they just pre-translated HD versions of the 8khz prompts? A list of some possible prompts: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_1_3/ccmsys/a05an… Modifying prompts http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_1_3/ccmcfg/b04an… A location for some? (if you're on Windows) C:\Program Files\Cisco\TFTPPath\United_States JT

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Local and Intra State calling issues in KY, FL and TX
by ujjval＠simplesignal.com May 13, 2010

May 13, 2010

We are getting reports of local (& Intra State) calls failing in the following states - KY, FL, TX. NPAs - 270, 954, 561 , 972 Anyone seeing similar issues

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One way audio - L3 Origination - North East Region
by robert.dawson＠mindshift.com May 12, 2010

May 12, 2010

We are experiencing intermittent one way audio on some calls originated by L3 in the NE Region - appears to only be affecting some NPANXXs. Anyone else being affected? Robert Dawson mindSHIFT Technologies, Inc. 3975 Fair Ridge Drive, Suite 200 South - Fairfax, VA 22033 Tel: 571-432-4010 Cell: 571-234-2621 www.mindSHIFT.com<http://www.mindshift.com/> [cid:image001.jpg at 01CAF1F2.E8874800] Ranked #1 in managed IT services by MSPmentor(r) Boston - New York City - Philadelphia - Washington DC We make IT work for your business(r) P Please consider the environment before printing this e-mail

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CLEC Billing
by clecny＠gmail.com May 12, 2010

May 12, 2010

Hi, We are the new CLEC in the state of NY. Still in the process of interconnecting with Verizon. I want to know the capabilities of meet-point billing. How it works? - We have CSG a/c (carrier service gateway) with Verizon and want to know if we can generate third party bills using this a/c. If yes, how exactly is this done? - Is this doable on our own or it is advisable to buy billing software or billing service provider. Any suggestions...Thanks!

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CallManager 3pcc
by kristian.kielhofner＠gmail.com May 11, 2010

May 11, 2010

Hello everyone, I'm trying to build a sip trunk to a CallManager 7.1 system. The issue is every INVITE from the CallManager doesn't have an SDP (3pcc/RFC 3725). I'm looking for more of a standard INVITE w/SDP, 180/183, 200 type of dialog from the CallManager. I've tried digging through various docs, google, etc to no avail. Anyone have any hints? Thanks! -- Kristian Kielhofner http://www.astlinux.org http://blog.krisk.org http://www.star2star.com http://www.submityoursip.com http://www.voalte.com

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BroadSoft Tech Summit / Metaswitch Forum
by lindsey＠e-c-group.com May 11, 2010

May 11, 2010

Anybody else going to the BroadSoft Tech Summit? I'll be there; if anybody else from VoiceOps will be there, it'd be nice to get to know you. For anybody who's not going -- do you have any burning questions about BroadSoft we should put to the on-site in-person BroadSoft Inc team there? Two of us from ECG were also planning to be at the Metaswitch Forum later this month, but it was rained out. :-\ I'm sure it'll have a VoiceOps contingent whenever it's rescheduled. lindsey at e-c-group.com +1-229-3160013 http://e-c-group.com/lindsey

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American Idol 800 Numbers
by carlos＠race.com May 7, 2010

May 7, 2010

Actually a while back Metaswitch in there 6.0 software release had a bug where it would not pass dtmf tones if the calls was not in a connected status state which was causing issues with ivr's with airlines ect. From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Tim Jackson Sent: Wednesday, May 05, 2010 6:45 PM To: cololiberty at comcast.net Cc: VoiceOps at voiceops.org Subject: Re: [VoiceOps] American Idol 800 Numbers It sounds to me like any AT&T IVR... They never actually answer until a human is on the other line... I think US Air, AA maybe, and DHL are all examples of this.. This is the same stuff that causes AT&T IVR problems when you do SIP -> ISUP and you're stuck in a 183 and the call times out... We get thousands of calls at our tandem for American Idol... On originating calls don't you bill carrier time, not connect time anyway, so you'd still be getting paid for it? Or do I have that reversed? -- Tim On Wed, May 5, 2010 at 8:14 PM, <cololiberty at comcast.net> wrote: I can't speak for most other carriers, but from what I've found from personal experience is that most carriers will set up a "choke trunk group" to a ss7 TDM for the toll free routing. This choke group will probably only have 10 cic's associated with it and then set up a method of overflow for the inevitable excess. In previous call traces I have made during American idol times, I do not see an ACM coming back, mostly it's a ANM due to no ringing and immediate answer. Having delt with customers in the past with choke groups, cell phones always seem to be able to complete calls to heavily dialed numbers in the past. It's usually an issue of the originating carriers capacity and not an issue of the terminating end's capacity. I would not say that american idol terminating end is "using resources" as we are being compensated from our customers for being able to place calls and the american idol numbers are compensated from american idol for opening and running the toll free numbers and the influx of calls. ----- Original Message ----- From: "Carlos Alcantar" <carlos at race.com> To: "VoiceOps" <voiceops at voiceops.org> Sent: Wednesday, May 5, 2010 5:50:17 PM GMT -07:00 US/Canada Mountain Subject: [VoiceOps] American Idol 800 Numbers So last night I was looking around our calls flowing thru our switch noticed a big spike in calls going to toll free numbers figured out it was American idol. I started digging deeper and I noticed that none of these calls where getting a connected status back from American idol. I did some random test to the different numbers and confirmed was never getting a connection status back. I also went ahead and tested from an att / Verizon cell phones and in both cases the cell phone still saying calling while it was playing back the American idol msg. so if I'm reading everything that I have collected correctly American idol is basically using our resources without having to compensate all the different carries for the calls. Anyone else seeing this? Carlos Alcantar Race Telecommunications, Inc. 101 Haskins Way South San Francisco, CA 94080 P: 650.649.3550 x143 F: 650.649.3551 E: carlos *@* race.com _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

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American Idol 800 Numbers
by carlos＠race.com May 7, 2010

May 7, 2010

So last night I was looking around our calls flowing thru our switch noticed a big spike in calls going to toll free numbers figured out it was American idol. I started digging deeper and I noticed that none of these calls where getting a connected status back from American idol. I did some random test to the different numbers and confirmed was never getting a connection status back. I also went ahead and tested from an att / Verizon cell phones and in both cases the cell phone still saying calling while it was playing back the American idol msg. so if I'm reading everything that I have collected correctly American idol is basically using our resources without having to compensate all the different carries for the calls. Anyone else seeing this? Carlos Alcantar Race Telecommunications, Inc. 101 Haskins Way South San Francisco, CA 94080 P: 650.649.3550 x143 F: 650.649.3551 E: carlos *@* race.com

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Transnexus LCR
by tdonahue＠theaeonsolution.com May 7, 2010

May 7, 2010

Hi all, We are looking LCR packages to deploy as we plan the replacement our existing Netrake SBCs. The current front-runner for the replacement SBC is AcmePacket. We found the LCR software from Transnexus, which according to their website, should be able to work with both our existing infrastructure and our future upgrade. I was wondering if anyone has any experience (good, bad or other) with Transnexus LCR or SDReporter packages they would be willing to share (on or off-list relpies are welcome) with us. Tim

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American Idol 800 Numbers
by carlos＠race.com May 6, 2010

May 6, 2010

We do have choke trunks but at the end of the day we have to pay the lec for the choke trunks so I would consider that being our resource if idol isn?t compensating for the calls, I guess what it really comes down to is what we charge the customer upfront isn?t the true value of a customer as there are other things such as res comp and 800 billing ect that make up the true value of a customer. Can anyone else confirm they are seeing the same thing where idol is not sending a connect status. Carlos Alcantar Race Telecommunications, Inc. 101 Haskins Way South San Francisco, CA 94080 P: 650.649.3550 x143 F: 650.649.3551 E: carlos *@* race.com From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of cololiberty at comcast.net Sent: Wednesday, May 05, 2010 6:15 PM To: VoiceOps at voiceops.org Subject: Re: [VoiceOps] American Idol 800 Numbers I can't speak for most other carriers, but from what I've found from personal experience is that most carriers will set up a "choke trunk group" to a ss7 TDM for the toll free routing. This choke group will probably only have 10 cic's associated with it and then set up a method of overflow for the inevitable excess. In previous call traces I have made during American idol times, I do not see an ACM coming back, mostly it's a ANM due to no ringing and immediate answer. Having delt with customers in the past with choke groups, cell phones always seem to be able to complete calls to heavily dialed numbers in the past. It's usually an issue of the originating carriers capacity and not an issue of the terminating end's capacity. I would not say that american idol terminating end is "using resources" as we are being compensated from our customers for being able to place calls and the american idol numbers are compensated from american idol for opening and running the toll free numbers and the influx of calls. ----- Original Message ----- From: "Carlos Alcantar" <carlos at race.com> To: "VoiceOps" <voiceops at voiceops.org> Sent: Wednesday, May 5, 2010 5:50:17 PM GMT -07:00 US/Canada Mountain Subject: [VoiceOps] American Idol 800 Numbers So last night I was looking around our calls flowing thru our switch noticed a big spike in calls going to toll free numbers figured out it was American idol. I started digging deeper and I noticed that none of these calls where getting a connected status back from American idol. I did some random test to the different numbers and confirmed was never getting a connection status back. I also went ahead and tested from an att / Verizon cell phones and in both cases the cell phone still saying calling while it was playing back the American idol msg. so if I?m reading everything that I have collected correctly American idol is basically using our resources without having to compensate all the different carries for the calls. Anyone else seeing this? Carlos Alcantar Race Telecommunications, Inc. 101 Haskins Way South San Francisco, CA 94080 P: 650.649.3550 x143 F: 650.649.3551 E: carlos *@* race.com _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

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