February 2011 - VoiceOps - lists.voiceops.org

Auto/predictive VoIP dialer recommendation for a small company
by carlos＠televolve.com Feb. 21, 2011

Feb. 21, 2011

We have a client that is being screwed by his predictive dialer vendor (on service quality *and* cost, but quality is most important). They have about 50 employees, with around 35 of them on the dialer. Any recommendations other than Vicidial? Preferably something we can load up on a machine for them and they can manage on a day to day basis. We do not have any dialer expertise in house, and don't really want to, but they're a good customer who we want to help out. -- Carlos Alvarez TelEvolve 602-889-3003

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Auto/predictive VoIP dialer recommendation for a small company
by robert.dawson＠mindshift.com Feb. 18, 2011

Feb. 18, 2011

I used gnudialer a few years back, open source, not sure of the status now. It was young at the time and took some work to get running bit after that it was solid. Sent from Samsung mobile Carlos Alvarez <carlos at televolve.com> wrote: We have a client that is being screwed by his predictive dialer vendor (on service quality *and* cost, but quality is most important). They have about 50 employees, with around 35 of them on the dialer. Any recommendations other than Vicidial? Preferably something we can load up on a machine for them and they can manage on a day to day basis. We do not have any dialer expertise in house, and don't really want to, but they're a good customer who we want to help out. -- Carlos Alvarez TelEvolve 602-889-3003 _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

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VQManager (Tim Donahue) From Chet
by CCurry＠telovations.com Feb. 17, 2011

Feb. 17, 2011

Initially we checked out VQManger. It is good for enterprises yet if you are a service provider and need to go over 1000 concurrent calls this solution is not for you. We have been using Palladion for the past few months. Engineering and NOC are very happy with the product. No matter what product you use I would suggest using Taps for your voice traffic. Initially we were using SPAN ports off of cisco switches and we were getting horrible packet drops. Once we put the taps in the MOS scores were shown properly. ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Hi all, I was looking around for voice quality analyzers for our voice network, and after getting over the sticker shock from one of the "hardware" based companies, I came across VQManager from ManageEngine. I am planning on installing it on a test server, and throwing some traffic at it off of a SPAN port, but I was hoping someone here would have some insight as to how well their system works. Looking at their online demo site, some of the features (like the call ladder generation) seem like they would be quite useful for troubleshooting, but if the quality monitoring doesn't work too I won't be able to sell the idea of using it to management. Has anyone here used VQManager on the ITSP level? How is the scalability? Have you found their Quality/MoS calculations to reflect reality or at least your user's perception of reality? ;) Thank you for your input. Tim -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of voiceops-request at voiceops.org Sent: Wednesday, February 16, 2011 12:00 PM To: voiceops at voiceops.org Subject: VoiceOps Digest, Vol 20, Issue 13 Send VoiceOps mailing list submissions to voiceops at voiceops.org To subscribe or unsubscribe via the World Wide Web, visit https://puck.nether.net/mailman/listinfo/voiceops or, via email, send a message with subject or body 'help' to voiceops-request at voiceops.org You can reach the person managing the list at voiceops-owner at voiceops.org When replying, please edit your Subject line so it is more specific than "Re: Contents of VoiceOps digest..." Today's Topics: 1. Level 3 still having issues? (Ujjval Karihaloo) 2. VQManager (Tim Donahue) 3. Re: VQManager (Michael Lauricella) ---------------------------------------------------------------------- Message: 1 Date: Tue, 15 Feb 2011 09:56:04 -0800 From: Ujjval Karihaloo <ujjval at simplesignal.com> To: "voiceops at voiceops.org" <voiceops at voiceops.org> Subject: [VoiceOps] Level 3 still having issues? Message-ID: <EB7435A0AAA8874F845F4A88F1B3992406649A031E at EXMBXCLUS01.citservers.local> Content-Type: text/plain; charset="us-ascii" We have noticed traffic inbound into our network flopping between our 2 locations in CA and CO. On talking with our ISP they have not re-peered with Level 3 as of yesterday 4 pm MST Have anyone else out there noticed it? Ujjval Karihaloo

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VQManager
by tim.donahue＠gmail.com Feb. 17, 2011

Feb. 17, 2011

Hi all, I was looking around for voice quality analyzers for our voice network, and after getting over the sticker shock from one of the "hardware" based companies, I came across VQManager from ManageEngine. I am planning on installing it on a test server, and throwing some traffic at it off of a SPAN port, but I was hoping someone here would have some insight as to how well their system works. Looking at their online demo site, some of the features (like the call ladder generation) seem like they would be quite useful for troubleshooting, but if the quality monitoring doesn't work too I won't be able to sell the idea of using it to management. Has anyone here used VQManager on the ITSP level? How is the scalability? Have you found their Quality/MoS calculations to reflect reality or at least your user's perception of reality? ;) Thank you for your input. Tim

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Level 3 still having issues?
by ujjval＠simplesignal.com Feb. 15, 2011

Feb. 15, 2011

We have noticed traffic inbound into our network flopping between our 2 locations in CA and CO. On talking with our ISP they have not re-peered with Level 3 as of yesterday 4 pm MST Have anyone else out there noticed it? Ujjval Karihaloo

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Inter Xchange carrier compensations regulatory changes and its impacts
by ujjval＠simplesignal.com Feb. 14, 2011

Feb. 14, 2011

Sorry, press sent too early I read an article on this on TMCnet.com and also one below: http://www.dwt.com/LearningCenter/Advisories?find=389440 I am seeing some of our termination carriers revise their rates and looks like the big guns (AT&T, VZ etc) will be charging them more than before as a result of the new proposed regulations. Thoughts, worries ?

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INter Xchange carrier compensations and its impacts
by ujjval＠simplesignal.com Feb. 14, 2011

Feb. 14, 2011

I read an article on this on TMCnet.com and also one below:

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Terminations
by clec＠cygnustel.com Feb. 14, 2011

Feb. 14, 2011

I believe I know the answer to this question already, but would we be able to provide for terminations from other phone companies into our local lata with out end office trunks (we just have trunks to the LEC's Local and Access tandems)? IE. Company A. in LATA A wants to terminate calls to LATA B through us. I know we could technically do it, but this is more of a legal question. Thanks, -Eric

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SIPNOC presentation proposal deadline approaching
by HKaplan＠acmepacket.com Feb. 11, 2011

Feb. 11, 2011

Howdy, In case you hadn't seen it, there's going to be a SIPNOC conference coming up in April in Washington, DC. It's basically a NANOG-type meeting for SIP folks - a meeting for engineers, not executives. We're looking for SIP network operators (service providers, enterprises, etc.) to present on topics they think other operators may find of interest. For example: SIP Trunking or Peering - topics may include best practices, issues, agreement models, and routing methods for SIP enterprise trunks, or peering between service providers or between enterprises Applications/content - topics may include new or novel media, new user service features, new uses of SIP, storage/recording, or topics about IM, presence, fax, video or telepresence Interoperability - topics may include best practices, issues found, current state of deployed equipment, or tactics for resolving interop issues Routing - topics may include new or novel mechanisms, best practices, or issues with routing of SIP sessions/requests/calls Security - topics may include experience with or tactics/best-practices for handling fraud, DDoS, overload events, AAA, blacklists, SPIT or war-dialers Monitoring/Troubleshoooting - topics may include experiences or mechanisms for monitoring remote or large SIP networks, measuring or monitoring call quality, or how to reproduce and resolve issues Testing - topics may include techniques for equipment certification, procedures for testing new trunks/peers, useful tools or scripts Availability/Disaster-Recovery - topics may include techniques, architectures or procedures for handling equipment failures, site/PoP failures, Internet or network transport outages, or power outages The above are just example topics. In general, presentations are being sought by and for SIP network operators of all sizes. Presentations about difficult problems (and interesting solutions) that you encounter in the course of your job are encouraged. The deadline for submitting presentation proposal abstracts is coming up in one week! For those planning on submitting something, please note the following SIPNOC CFP Dates of Interest: Event/Deadline Date Call for Presentations Opens 20 January 2011 Presentation Abstracts and Draft Slides Due 21 February 2011 Acceptance Decision and Notifications 28 February 2011 Draft Program Published 7 March 2011 Final Presentations and Papers Due 28 March 2011 Final Agenda Published 4 April 2011 Conference Begins 25 April 2011 To view the official SIPNOC CFP document, detailing important submission policies and guidelines, please visit: http://www.sipnoc.org -Hadriel Kaplan SIP Forum Board member

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dash911 denver
by carlos＠race.com Feb. 11, 2011

Feb. 11, 2011

Anyone else seeing dash911 denver fall off the face of the earth? Carlos Alcantar Race Communications / Race Team Member 101 Haskins Way, So. San Francisco, CA. 94080 Phone: +1 415 376 3314 Fax: +1 650 246 8901 / carlos *at* race.com / www.race.com <http://www.race.com/>

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