August 2012 - VoiceOps - lists.voiceops.org

Grandstream VoIP phones
by carlos＠televolve.com Aug. 18, 2012

Aug. 18, 2012

Who else on the list is using them, particularly in a hosted environment? We've just decided to transition to them as our primary recommendation instead of the Cisco SPA series. We did it because of the value and feature set, like having an inexpensive phone with a small BLF, which a lot of customers asked for. I'm wondering if others have tips they've learned along the way, or any advice they want to offer. Also anyone using the advanced features like the browser for anything useful? For those who haven't tried them, or who like us, didn't like their older models, take another look. We have been surprised at the value they give us. The prices are low, but the functionality and quality are high. They aren't Polycom 600s to be sure, but they are nice phones that have a huge set of features for a great price. Customers are liking them a lot. Has anyone used the new DECT phone? We currently use the Panasonic DECT phones but they are a nightmare to configure. If anyone wants to get in touch with them, our Grandstream contact is Dennis Ryan, dryan at grandstream.com . -- Carlos Alvarez TelEvolve 602-889-3003

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Grandstream VoIP phones
by nick＠flhsi.com Aug. 18, 2012

Aug. 18, 2012

I use speaker phone on my Polycom IP650 all the time. Never get a complaint. Sometimes when I have my morning meeting with the boss, He'll ask me a question and the receptionist from across the hall (15ft) will answer in a normal speaking voice. And he'll hear it no problem. Nick Olsen Network Operations (855) FLSPEED x106 ---------------------------------------- From: "Alex Balashov" <abalashov at evaristesys.com> Sent: Friday, August 17, 2012 1:26 PM To: voiceops at voiceops.org Subject: Re: [VoiceOps] Grandstream VoIP phones On 08/17/2012 01:22 PM, Carlos Alvarez wrote: > The Grandstreams from a few years ago gave us a lot of issues on SIP and > provisioning, but that's gone as far as we've seen. I originally turned > down the offer of some demo phones based on past experience, so I urge > everyone to discard that experience and see it as a new product. The Grandstream ATAs have also been an interoperability nightmare, both on the electrical and IP side. > I mainly judge phone hardware by the quality of its speakerphone, > since I'm a very heavy user, so it may be a personal bias. However, > by that metric, the Cisco 79xx's and Polycoms win, and Grandstreams, > Snoms and Aastras lose. > > Yeah, I'd never use speakerphone when talking to anyone, so user type > will be important here. I always recommend a headset to the > speakerphone users, about 50% go for it. With a good speakerphone, having a conversation with someone over it, at a reasonable distance from the phone, and speaking at a relatively natural conversational volume... shouldn't be a problem. The reason I stay with the Cisco 7960, for all its problems and clunky SIP image UI, is that the hardware itself is just unbeatable. Nobody ever complains of being unable to hear me on my 7960's speakerphone, of tinny sound, feedback, unsteady volume, etc. The Polycom's is almost as good. Everything else sucks in this regard, though I haven't tried the SPAs. -- Alex -- Alex Balashov - Principal Evariste Systems LLC 235 E Ponce de Leon Ave Suite 106 Decatur, GA 30030 Tel: +1-678-954-0670 Fax: +1-404-961-1892 Web: http://www.evaristesys.com/, http://www.alexbalashov.com/ _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

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Qwest long distance issues?
by frnkblk＠iname.com Aug. 17, 2012

Aug. 17, 2012

We received two different reports this morning from (Iowa) customers PICed to Qwest that are having calling issues. Anyone aware of anything? Frank

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Sprint LD contact ?
by mauricio.lizano＠gmail.com Aug. 16, 2012

Aug. 16, 2012

Can someone from Sprint LD get back to me off-list about a broken translations problem going to a 406-777-xxxx number? Thanks, -- Mauricio Lizano

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Contact for Adtran Tier 2 or sales rep.
by frnkblk＠iname.com Aug. 15, 2012

Aug. 15, 2012

My experience with ADTRAN's telephone support was very poor -- they don't guarantee any kind of estimate to call back time. Depending on their backlog, it could be days. The solution was to find the SE for the ADTRAN territory I'm in. Frank -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Owen Roth Sent: Wednesday, August 15, 2012 7:31 PM To: voiceops at voiceops.org Subject: [VoiceOps] Contact for Adtran Tier 2 or sales rep. Oddly, I'm having a hard time getting a call back from Adtran support regarding a Tier 2 issue or my sales rep, if he or she exists. If anyone has a contact that they could supply me off-line, I'd appreciate it. Best, ------------ Owen Roth Snr Network Engineer Impulse Advanced Communications owen at impulse.net 805-884-6332 _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

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Contact for Adtran Tier 2 or sales rep.
by owen＠impulse.net Aug. 15, 2012

Aug. 15, 2012

Oddly, I'm having a hard time getting a call back from Adtran support regarding a Tier 2 issue or my sales rep, if he or she exists. If anyone has a contact that they could supply me off-line, I'd appreciate it. Best, ------------ Owen Roth Snr Network Engineer Impulse Advanced Communications owen at impulse.net 805-884-6332

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PortaOne
by orenyny＠gmail.com Aug. 15, 2012

Aug. 15, 2012

Hello, I am interested in your experience with PortaOne (They have different names to their products: PortaBilling, PortaSIP, PortaSwitch). If you have anything you can share about this software, or if you have suggestions for an alternative I will be thankful. Thanks, Oren

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IRC invite
by jra＠baylink.com Aug. 15, 2012

Aug. 15, 2012

So, I'm the new guy... and before someone got around to telling me the Voiceops list existed, I said, "wouldn't it be great if telephony people had a place to hang out?" And since I spend my days in IRC, that was where I started. It would appear this list is treading the same ground, so it probably wouldn't be all that bright for me to start another, but the IRC channel is already there, and I can't really rename it. So if you're a telephony type (and if you aren't why are you on this list? :-) and you're an IRC type, come hang out on irc://irc.freenode.net/#natog Cheers, -- jra -- Jay R. Ashworth Baylink jra at baylink.com Designer The Things I Think RFC 2100 Ashworth & Associates http://baylink.pitas.com 2000 Land Rover DII St Petersburg FL USA #natog +1 727 647 1274

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Interstate vs. intrastate rates
by abalashov＠evaristesys.com Aug. 15, 2012

Aug. 15, 2012

How would the TDM vs IP provenance of a call normally be determined, on a technical level?? -- Alex -- Sent from my Samsung mobile, and thus lacking in the refinement one might expect from a proper keyboard. Alex Balashov - Principal Evariste Systems LLC 235 E Ponce de Leon Ave Suite 106 Decatur, GA 30030 Tel: +1-678-954-0670 Web: http://www.evaristesys.com/"Hodovance, Heather" <Heather_Hodovance at cable.comcast.com> wrote:Alex, >From my experience the "indeterminate" rates are typically associated with the ability to determine if the origination point is a VoIP device or not. If the wholesale provider is unable to determine if the call was VoIP or TDM originated then the "indeterminate" rate would apply.? Thanks, Heather Hodovance National Engineering & Technical Operations PE Voice Network Planning Office:720-267-7019 Mobile:303-885-8952 -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Alex Balashov Sent: Tuesday, August 14, 2012 12:23 PM To: voiceops at voiceops.org Subject: [VoiceOps] Interstate vs. intrastate rates Traditionally, in our trunk routing and rating system, we deal with intra- and inter-state rates by mapping the ANI and the DNIS to regions, which in turn have prefix lists associated with them.? If the regions match, it's an intrastate call.? If they don't match, it's interstate. If one or both of them cannot be mapped to a region, our system allows you to choose default inter- or intra- treatment in such situations. Recently, a customer approached us with a rate deck, from one of their wholesale termination vendors, that had an additional "indeterminate" rate column on it.? The rates didn't seem to differ substantially from the intrastate rates (which tend to be higher), but they were different. Is this a new trend??? Is this something we need to support to be on the ball?? Or is this an exotic vendor? Thanks, -- Alex Balashov - Principal Evariste Systems LLC 235 E Ponce de Leon Ave Suite 106 Decatur, GA 30030 Tel: +1-678-954-0670 Fax: +1-404-961-1892 Web: http://www.evaristesys.com/, http://www.alexbalashov.com/ _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

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Interstate vs. intrastate rates
by abalashov＠evaristesys.com Aug. 14, 2012

Aug. 14, 2012

Traditionally, in our trunk routing and rating system, we deal with intra- and inter-state rates by mapping the ANI and the DNIS to regions, which in turn have prefix lists associated with them. If the regions match, it's an intrastate call. If they don't match, it's interstate. If one or both of them cannot be mapped to a region, our system allows you to choose default inter- or intra- treatment in such situations. Recently, a customer approached us with a rate deck, from one of their wholesale termination vendors, that had an additional "indeterminate" rate column on it. The rates didn't seem to differ substantially from the intrastate rates (which tend to be higher), but they were different. Is this a new trend? Is this something we need to support to be on the ball? Or is this an exotic vendor? Thanks, -- Alex Balashov - Principal Evariste Systems LLC 235 E Ponce de Leon Ave Suite 106 Decatur, GA 30030 Tel: +1-678-954-0670 Fax: +1-404-961-1892 Web: http://www.evaristesys.com/, http://www.alexbalashov.com/

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