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March 2013

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Issue with one touch call list buttons on Polycom 501/Broadsoft
by RDawson＠alliedtelecom.net March 1, 2013

March 1, 2013

We picked up a customer that had a number of 501s. I downloaded the latest firmware, bootrom and configs and created a new device type. Phones boot, provision and register fine however there is no icon displayed for the registered lines and the one touch call list feature does not work. If I boot against the vanilla configs everything is normal, as soon as I boot against the "templated" configs it breaks. I have literally stripped everything out of the configs that I can, they have basic registration information at this point. I have made up dozens of Polycom configurations in the past and never seen this issue. Of course since the device has been out of warranty since 2007 I have to open a PPI ticket so I just wanted to see if anyone may have seen something similar in the past. Thanks, Rob

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