March 2014 - VoiceOps - lists.voiceops.org

Maintenance for Performance Technologies SEGway
by scott＠socket.net May 17, 2017

May 17, 2017

We have been using a set of PTI SEGway x201s with point code emulation for a number of years now. We also have an unlicensed spare in stock. The maintenance contract renewals are due and the two quotes I've received are quite high. I know of at least one other company that has chosen to drop the vendor maintenance and take care of that in-house. I would like to hear from anyone that is currently using SEGways and find out what they chose to do for maintenance. I would also be very interested to hear of any bad experiences from chosing the in-house option. Thanks. Scott Stratman Network Facilities Manager SOCKET 573-999-4376 scott at socket.net 1-800-SOCKET-3 www.socket.net

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Inbound carrier
by tritran＠cox.net March 29, 2014

March 29, 2014

Who do you use for reliable inbound? We've been having lots of issue with Pac-West. We were thinking thinking of moving to either Blitz, Mosaic or Vitelity. Tri Tran

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Acme Packet Support
by carlos＠race.com March 28, 2014

March 28, 2014

I want to thank everyone that has replied on and off line much appreciated. Carlos Alcantar Race Communications / Race Team Member 1325 Howard Ave. #604, Burlingame, CA. 94010 Phone: +1 415 376 3314 / carlos at race.com / http://www.race.com -----Original Message----- From: oliver <ohemming at gmail.com> Date: Friday, March 28, 2014 at 9:17 AM To: Carlos Alcantar <carlos at race.com> Subject: Re: [VoiceOps] Acme Packet Support We used to get support from ECG - primarily from Mark Lindsey who is also on this list. I can't say enough good things about them and him. Unfortunately, for me, the company I work for acquired a number of smaller VoIP providers and we moved everything to Acme/Oracle support. This was not a reflection of ECG but vendor consolidation (we have other Oracle contracts) If you search the archives I'm sure you'll find his contact details as well as a wealth of other knowledge that he has imparted. Good luck On Thu, Mar 27, 2014 at 7:26 PM, Carlos Alcantar <carlos at race.com> wrote: > Hey Guys, > > My oracle support contract is about to come to term, want to see if there > are any other options that you guys use for acme support. We use it very > lightly but would still be nice to pay someone that knows it in and out. > On > or off list is fine. > > > Carlos Alcantar > Race Communications / Race Team Member > 1325 Howard Ave. #604, Burlingame, CA. 94010 > Phone: +1 415 376 3314 / carlos at race.com / http://www.race.com > > _______________________________________________ > VoiceOps mailing list > VoiceOps at voiceops.org > https://puck.nether.net/mailman/listinfo/voiceops >

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Acme Packet Support
by carlos＠race.com March 27, 2014

March 27, 2014

Hey Guys, My oracle support contract is about to come to term, want to see if there are any other options that you guys use for acme support. We use it very lightly but would still be nice to pay someone that knows it in and out. On or off list is fine. Carlos Alcantar Race Communications / Race Team Member 1325 Howard Ave. #604, Burlingame, CA. 94010 Phone: +1 415 376 3314 / carlos at race.com / http://www.race.com

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Century Link Caller ID Issues...
by dthompson＠esi-estech.com March 27, 2014

March 27, 2014

Does anyone know whom I can contact over at Century Link to deal with a caller ID issue I'm running into? I've got several customers of mine that are former customers of Century Link that are having problems calling into people still with Century Link. Calls are failing with an intermittent error claiming that we aren't sending them caller ID and the call is getting blocked. Not sure of the percentage of calls that are failing this way however it's pretty obvious that Century Link has got something misconfigured on their side as I'm using the same carrier when calls are failing and when calls are connecting. David Thompson Network Services Support Technician (O) 858.357.8794 (F) 858-225-1882 (E) dthompson at esi-estech.com (W) www.esi-estech.com

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trouble completing calls to and from 760-948
by eric.fort＠gmail.com March 22, 2014

March 22, 2014

Seems Verizon has had a large scale outage today as I'm having trouble completing calls to at least 760-948-xxxx and that general geographic area. People in that area seem to be having difficulty making calls as well. Anyone else see this today? any idea what may have happened? Eric Fort FortConsulting

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Edgewater Networks Contact
by tim.donahue＠gmail.com March 21, 2014

March 21, 2014

Thank you all for the incredibly quick responses, hopefully one of these contacts will be able to help us out. Tim Donahue On Fri, Mar 21, 2014 at 4:43 PM, Stappenbeck, Mark <MStappenbeck at allworx.com > wrote: > Tim, > > > > Gernot Scheichl > > VP services and Support > > > > gscheichl at edgewaternetworks.com > > > > 408-351-7206 > > > > He may laugh if you let him know where you got the contact info. > > > > Mark S > > > > *Mark Stappenbeck* > > *Senior Manager, Business Development - Allworx | Windstream* > > 245 East Main Street | Rochester, NY 14604 > > *mstappenbeck at allworx.com* <mstappenbeck at allworx.com> | > *windstreambusiness.com* <http://www.windstreambusiness.com/> > > o: 585.421.5508 | f: 585.421.3853 > > > > *From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Tim > Donahue > *Sent:* Friday, March 21, 2014 4:30 PM > *To:* voiceops at voiceops.org > > *Subject:* [VoiceOps] Edgewater Networks Contact > > > > Hi all, > > > > Sorry for the noise. > > > > We have been trying to get in contact with Edgewater Networks, but haven't > had any success through their published phone number or email address. I > am hoping that someone here can provide a direct contact within the sales > department at Edgewater. We are located in New England if this helps > locate the correct person to speak with. > > > > Thank you, > > > > Tim Donahue >

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Edgewater Networks Contact
by tim.donahue＠gmail.com March 21, 2014

March 21, 2014

Hi all, Sorry for the noise. We have been trying to get in contact with Edgewater Networks, but haven't had any success through their published phone number or email address. I am hoping that someone here can provide a direct contact within the sales department at Edgewater. We are located in New England if this helps locate the correct person to speak with. Thank you, Tim Donahue

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Linefeed in CNAM data?
by nick＠flhsi.com March 21, 2014

March 21, 2014

OpenCNAM (free) doesn't let you query everything from what I understand. Here's the paste from our internal tool that queries both openCNAM (Paid) and "Call with us". Looks fine to me.. (CWUS) CNAM: Neilsen Paul (OPCN) CNAM: SKYPE CALLER LRN: 16617480993 State: CA Ratecenter: BKFD MAIN LATA: 734 OCN: 649C Company: NEUTRAL TANDEM CA Type: CLEC Last Request: 03-21-2014 10:34:58 Nick Olsen Network Operations (855) FLSPEED x106 ---------------------------------------- From: "Nathan Anderson" <nathana at fsr.com> Sent: Thursday, March 20, 2014 12:36 AM To: "Carlos Alvarez" <Carlos at thresholdcommunications.com>, "voiceops at voiceops.org" <voiceops at voiceops.org> Subject: Re: [VoiceOps] Linefeed in CNAM data? ??? That's...wrong. I'm not a customer, but given that they have a "free" option, I decided to try an OpenCNAM query for that number and got this: 'CNAM for phone "+16617480240" is currently unavailable for Hobbyist Tier users.' What? Their site says nothing about lookups for certain numbers only being avaiable on the "pro" tier. What is up with this particular phone number?? -- Nathan On Wednesday, March 19, 2014 8:15 PM, Carlos Alvarez <mailto:Carlos at thresholdcommunications.com> wrote: > I get Neilsen Paul from OpenCNAM. > > ________________________________________ > From: VoiceOps <voiceops-bounces at voiceops.org> on behalf of Nathan > Anderson <nathana at fsr.com> > Sent: Wednesday, March 19, 2014 6:12 PM > To: 'voiceops at voiceops.org' > Subject: [VoiceOps] Linefeed in CNAM data? > > Our CNAM lookup provider is sending us name data for one particular > number that includes a linefeed in it. It's possible that it's their > mistake and that this particular number's CNAM data doesn't actually have > this character in it, but it raises the question: is this a legal > character? > > The number in question is a SkypeOut gateway: 661-748-0240 -- I'd be > curious to know what other people are seeing on a CNAM lookup for this. > What we are getting is "SKYPE USER\nSKYPE USER". And, actually, now that > I think about it, this can't possibly be the actual value since I believe > CNAM is limited to 15 characters. So I'll talk to our provider about > this. (This is the only number that we have seen anything like this > with.) > > BTW, it turns out that when Asterisk sends an INVITE and the > CALLERID(name) value has been stuffed with a string that contains a > newline, it decides to send this in the headers: > > From: "SKYPE USER\ > SKYPE USER" <sip:6617480240 at 192.0.2.1> > > ...so it includes the linefeed (ASCII 10) in the string, but tries to > escape it with a '\' (which is not entirely unprecedented). An Asterisk > box on the receiving end of that INVITE, however, will completely ignore > the INVITE...it won't log an error and doesn't bother dignifying it with > a response, probably because it sees that as two separate lines (it > doesn't concatenate two lines that are separated by a '\') and the second > line all by itself looks like garbage/wouldn't make sense to a SIP dialog > parser. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

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Linefeed in CNAM data?
by nathana＠fsr.com March 20, 2014

March 20, 2014

Our CNAM lookup provider is sending us name data for one particular number that includes a linefeed in it. It's possible that it's their mistake and that this particular number's CNAM data doesn't actually have this character in it, but it raises the question: is this a legal character? The number in question is a SkypeOut gateway: 661-748-0240 -- I'd be curious to know what other people are seeing on a CNAM lookup for this. What we are getting is "SKYPE USER\nSKYPE USER". And, actually, now that I think about it, this can't possibly be the actual value since I believe CNAM is limited to 15 characters. So I'll talk to our provider about this. (This is the only number that we have seen anything like this with.) BTW, it turns out that when Asterisk sends an INVITE and the CALLERID(name) value has been stuffed with a string that contains a newline, it decides to send this in the headers: From: "SKYPE USER\ SKYPE USER" <sip:6617480240 at 192.0.2.1> ...so it includes the linefeed (ASCII 10) in the string, but tries to escape it with a '\' (which is not entirely unprecedented). An Asterisk box on the receiving end of that INVITE, however, will completely ignore the INVITE...it won't log an error and doesn't bother dignifying it with a response, probably because it sees that as two separate lines (it doesn't concatenate two lines that are separated by a '\') and the second line all by itself looks like garbage/wouldn't make sense to a SIP dialog parser. -- Nathan Anderson First Step Internet, LLC nathana at fsr.com

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