February 2016 - VoiceOps - lists.voiceops.org

Test Call Request
by nick＠flhsi.com Feb. 13, 2016

Feb. 13, 2016

Greetings all, I come to you today with a request. We've been getting a lot of complaints from customers about their number not being able to be called. In our CDR, We show no record of the call attempt. We get two general reports. 1. The call rings and rings (We never get the call). 2. The call plays back "Please wait while we contact the party you are calling" followed by never ending ringing. (We never get the call). I was hoping I could get a few of you to call a test number of mine and report failures. The number is 321-205-1234, It should immediately answer and play back our "You've reached Florida High Speed Internet" sound file. No DTMF options will work, Then it'll hang up. If you could report back (on/offlist) with the outcome of the call. And the carrier you terminated the call to. It would be greatly appreciated, Thanks! Nick Olsen Network Operations (855) FLSPEED x106

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VoIP Monitor - How do you roll ?
by ctaloi＠gmail.com Feb. 12, 2016

Feb. 12, 2016

Hey Everyone - I know many of you are happy VoIP monitor customers, I am too ! Currently I have a "capture" node deployed in my three data centers pushing packets back to a centralized DB/GUI instance. I hit some bottle necks around disk storage on the central instance and lost packets on the remote capture nodes. I'm in the market for some new hardware to tidy this up a bit, curious - what does your deployment look like? what type of hardware are you using? do you split your capturing up (send/receive) or have any other hardware tips? Thanks - - Chris

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Fwd: Instant Porting
by alex.lopez＠opsys.com Feb. 9, 2016

Feb. 9, 2016

-------- Original message -------- From: Alexander Lopez <alex.lopez at opsys.com> Date: 2/9/2016 6:07 PM (GMT-05:00) To: Alexander Lopez <alex.lopez at opsys.com> Subject: RE: [VoiceOps] Instant Porting Market positions change, and one year your on top in a given market, and then the next year your down. I think that building the automation and good faith, go longer in ensuring a positive customer experience in both the loosing carrier as well as the winning carrier. A customer may leave your wireless service because of price or phone/feature, and you may get them back if you offer a better price and/or feature, but if you block the port out and play hard ball, you will probably never win them back. -------- Original message -------- From: Alexander Lopez <alex.lopez at opsys.com> Date: 2/9/2016 6:00 PM (GMT-05:00) To: Alex Balashov <abalashov at evaristesys.com>, voiceops at voiceops.org Subject: Re: [VoiceOps] Instant Porting I think the incentive is to cooperate because it is a relatively small group of wireless carriers compared to wireline. The main reason being that they don't want their ports held up, so they work well with others. Also since there is a small group they could automate the back office processes between them and submit the request and aknowledgment quickly and without human interaction. -------- Original message -------- From: Alex Balashov <abalashov at evaristesys.com> Date: 2/9/2016 4:32 PM (GMT-05:00) To: voiceops at voiceops.org Subject: Re: [VoiceOps] Instant Porting This does raise, in light of the OP, the question of what economic or political incentive wireless carriers have to cooperate in relatively seamless porting to/from each other. -- Alex Balashov | Principal | Evariste Systems LLC 303 Perimeter Center North, Suite 300 Atlanta, GA 30346 United States Tel: +1-800-250-5920 (toll-free) / +1-678-954-0671 (direct) Web: http://www.evaristesys.com/, http://www.csrpswitch.com/ _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops

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SMS, iPhones and the General Currency Symbol (¤)
by beckman＠angryox.com Feb. 6, 2016

Feb. 6, 2016

I realize this is called "Voice"Ops, but since Voice and SMS is blurry (you can't have GSM cell phones without SMS), I'm posting. I've been dealing with SMS the last 3 years as part of my business. I recently added Bandwidth to the mix, and while I don't love having yet another external dependency running Kannel SMSC, I do love the fact that there is real standards for binary encoding of SMS messages, supporting the all important Emoji. I've noticed something recently, and I'm trying to get a handle on how to deal with it. Customers with iPhones, and maybe Android phones, send what seems like a simple SMS message: "Where should I send the $2500 deposit?" All of us see a simple ASCII, ISO8859-1 text, right? Not Apple. They have to deal with the world, so they take that $ sign and turn it into a ?. A what you say? The currency sign (?) is a character used to denote an unspecified currency. It is often used in place of a symbol that is not present in the font in use; for example, in place of the col?n (?). It can be described as a circle the size of a lowercase character with four short radiating arms at 45? (NE), 135? (SE), 225?, (SW) and 315? (NW). It is raised slightly above the baseline. It is represented in Unicode as U+00A4 ? currency sign (HTML ¤ ? ¤ ? Windows Alt+0164). And later... Even when it is appropriately used, it has an inherent ambiguous meaning; ?12.50 can be interpreted as 12.5 units of some currency, but the currency itself is unknown, and can be determined only by information outside the use of the character in itself. In text-based discourse, such as international trading or listing exchange rates, it is not uncommon to refer to a given currency with its three-letter ISO 4217 code instead of or in conjunction with a currency symbol, to avoid this ambiguity. -- https://en.wikipedia.org/wiki/Currency_sign_%28typography%29 So I tested this. We see a message with "Where should I send the ?2500 deposit?" come into us from our carrier. When we send it to another iPhone, the currency symbol is transliterated (is that what happened?) back into the $ sign. I started assuming it was just me failing at localization, but for the life of me I cannot find any sort of localization that converts the "General Currency Symbol" to the localized currency symbol. I'm of the current mindset that my job is to store the message as received, but upon display localize this character to the locale of the current session. That's what I'll probably do. But I wanted to throw this out here to see if others have run into this sort of issue and how it was dealt with. The only drawback of blindly converting it to the current locale is that the value is lost when sent by the phone. I don't know what currency the sender was using because it is abstracted away when the SMS is sent. And if I'm in the US and put "$2500" and send that to someone in Japan it shows up to them as "?2500" but no actual financial conversion has been done, and meaning is lost. USD$2500 is ?292,131.25 at current rates... I'm starting to wonder what my role is as a carrier to deal with these subtleties. Easy: Do nothing, put it in our FAQ. Hard: Convert it to the selected Locale, explain confusion later. Hardest: Try and infer and do realtime currency conversion, risky because that may not be the intent of the sender or understanding of the receiver. (probably not the latter) Beckman --------------------------------------------------------------------------- Peter Beckman Internet Guy beckman at angryox.com http://www.angryox.com/ ---------------------------------------------------------------------------

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Voipmonitor Total Registered endpoints graph?
by peeip989＠gmail.com Feb. 3, 2016

Feb. 3, 2016

Hey gang, After seeing several very positive mentions about Voipmonitor here I have begun playing with the system. So far, I'm very impressed. The one thing I can't seem to get from it, though, is a graph of registered endpoints. Looking to trend the number of registered endpoints over time to show growth and/or to know something is wrong if we see the count drop off. It would also be nice to get a chart by UserAgent (I can hack this together with a csv export if I have to since that is just a point in time thing). Has anyone come up with a way of doing this? I appreciate it if you can point me in the right direction. Thanks, Pete P.S. What about SUBSCRIBE/NOTIFY/OPTIONS?

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Looking for T.38 Fax monitoring tool.
by jsr＠communichanic.com Feb. 1, 2016

Feb. 1, 2016

All -- I have a client running a T.38 fax platform. The platform is not at all Operations Management friendly, so when problems occur, I use Wireshark and dumpster dive through the T.38 over RTP to see what went wrong. It is a rather labor intensive operation. I am wondering if anybody knows of a tool that could help this process -- something along the lines of Palladion (now Oracle Communications Operations Monitor) or Empirix Hammer, but with the ability to automatically drill down into T.38 signaling to diagnose cause of Fax failure? Thanks, John S. Robinson Communichanic Consultants, Inc.

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