February 2017 - VoiceOps - lists.voiceops.org

2600Hz's Kazoo Platform
by mdiaz＠vinixglobal.com Feb. 10, 2017

Feb. 10, 2017

Kazoo platform user here. Previous to starting our own ITSP, we did SIP work for public telecoms such as ATT, Windstream, Cbeyond, etc. When Kazoo became a concept I was a strong supporter. Started using since it inception.. approx. 4-5 years ago. Kazoo has had the same growing pains in the past as you would have with any startup. However for the past 2 years now it has been production stable and our customers are very happy with the product. Furthermore, feedback from new clients have confirmed that it is the best of the demos they see when compared to competitors. Currently we have a distrubited cluster running multiple zones in 6 regions for fault tolerance, redundancy and high availability. While the 2600hz team has been benevolent to open-source the base platform, close source apps such as their Call Center and Operator Panel apps have been quite popular and the 2600hz team is refreshingly responsive their support. Hope that helps, if there's anything missing I'll be happy to submit my input. [Vinix] <http://www.vinixglobal.com/> Mark Diaz mdiaz at vinixglobal.com<mailto:mdiaz at vinixglobal.com> Vinix Office: +1 954-414-1224 x1002 / Fax: +1 954-414-1225 6043 Kimberly Blvd Ste QNorth Lauderdale, FL 33068 www.vinixglobal.com<http://www.vinixglobal.com/> [Twitter] <https://www.twitter.com/vinixglobal> [Facebook] <https://www.facebook.com/govinix> [LinkedIn] <https://www.linkedin.com/company/vinix-technologies-inc-> From: VoiceOps <voiceops-bounces at voiceops.org<mailto:voiceops-bounces at voiceops.org>> on behalf of Colton Conor <colton.conor at gmail.com<mailto:colton.conor at gmail.com>> Date: Friday, February 10, 2017 at 2:00 PM To: "voiceops at voiceops.org<mailto:voiceops at voiceops.org>" <voiceops at voiceops.org<mailto:voiceops at voiceops.org>> Subject: [VoiceOps] 2600Hz's Kazoo Platform I would like to hear opinions or experiences with 2600hz's Kazoo platform. One of the things I can't seem to figure out, is besides hosting and support, is there anything today you can do on the paid for commercial Kazoo platform that you could not do on the free opensource edition?

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2600Hz's Kazoo Platform
by colton.conor＠gmail.com Feb. 10, 2017

Feb. 10, 2017

I would like to hear opinions or experiences with 2600hz's Kazoo platform. One of the things I can't seem to figure out, is besides hosting and support, is there anything today you can do on the paid for commercial Kazoo platform that you could not do on the free opensource edition?

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Directory Listings
by paul＠timmins.net Feb. 9, 2017

Feb. 9, 2017

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Directory Listings
by nick＠flhsi.com Feb. 9, 2017

Feb. 9, 2017

Greetings all, How are you guys doing directory listings to get customers into the white pages? I was told there was some free online method for those customers that don't wish to pay for us to insert a listing. Anyone hear that before? Nick Olsen Sr. Network Engineer Florida High Speed Internet (321) 205-1100 x106

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Recommended Billing Vendor
by Chris.Carabello＠metaswitch.com Feb. 9, 2017

Feb. 9, 2017

A few customers of late has asked us for recommendations of billing platform vendors. I'd welcome hearing from the community who you might recommend for a small competitive service provider (>5K customers) selling HPBX/UC? Thanks, Chris

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Fax Solutions
by jm8269＠outlook.com Feb. 8, 2017

Feb. 8, 2017

Hi All, Was wondering what faxing solutions everyone here uses. I wanted to offer an e-mail to fax service for my customers any suggestions on what server to use to accomplish this? How about reliable t.38 providers? TIA, Jamie

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Mass submission of numbers to do-not-call registry
by caalvarez＠gmail.com Feb. 8, 2017

Feb. 8, 2017

We have a customer who would like to have all 700 of their DIDs put on the DNC list. I'm wondering if there's any automated service that could take a file from them/us and register them all.

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Ideas for Building Inbound Redundancy
by voipjacob＠gmail.com Feb. 7, 2017

Feb. 7, 2017

I've searched back in the VoiceOps archive for a discussion about redundancy, and it has been a while. I wanted to spark a useful discussion for the list, and hopefully figure out one issue we're having. We use a SIP provider that connects to our IP-PBX in our datacenter. We have standard redundancy within our PBX infrastructure, but we want to build out redundancy for if our SIP provider has an issue reaching our PBX (could be DNS issues, network issues, primary & backup datacenters down, etc.). If our SIP provider is unable to reach our PBX, they offer a 'failover route' where it can route to a standard 11-digit DID. For individual employees' DIDs, we're just routing directly to their cell number. The issue is routing our high-volume DIDs -- the main IVR, the call groups, etc -- to simultaneously ring a group of cell numbers. >From our research, the best bet seems to be to utilize eVoice <https://www.evoice.com/feature/included/simultaneous-ring>, and setup up a new (unpublished) DID to ring ~15 cell phones using up their 'Simultaneous Ring,' and then forward our high-volume DIDs to the new eVoice DID. Does anybody have experience with this? Am I going about this in an asinine way? Is there a better vendor? Are there other ways that you've built out inbound redundancy for VoIP solutions you've deployed? Thanks, Jacob P.S. To add to discussion - While our SIP provider were to be disconnected from our PBX, lost inbound faxes are also a concern. I'd then use something like eFax <https://www.efax.com.au/web-fax-pricing> to take the inbound faxes to a distribution group email (after testing it works while forwarded from our SIP provider, who does use T.38), by setting a backup route for our fax DIDs to hit our new eFax DID. These two measures would ensure minimal missed calls/faxes while critical infrastructure was down. eVoice Link: https://www.evoice.com/feature/included/simultaneous-ring eFax Link: https://www.efax.com/features

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