April 2017 - VoiceOps - lists.voiceops.org

Maintenance for Performance Technologies SEGway
by scott＠socket.net May 17, 2017

May 17, 2017

We have been using a set of PTI SEGway x201s with point code emulation for a number of years now. We also have an unlicensed spare in stock. The maintenance contract renewals are due and the two quotes I've received are quite high. I know of at least one other company that has chosen to drop the vendor maintenance and take care of that in-house. I would like to hear from anyone that is currently using SEGways and find out what they chose to do for maintenance. I would also be very interested to hear of any bad experiences from chosing the in-house option. Thanks. Scott Stratman Network Facilities Manager SOCKET 573-999-4376 scott at socket.net 1-800-SOCKET-3 www.socket.net

3 2

Fax ATAs/devices
by caalvarez＠gmail.com April 28, 2017

April 28, 2017

Fax is dead. Long live fax. We've resisted supporting it, but customers still need it on occasion, and they hate having a separate landline carrier just for a fax line. So I'm wondering what others here use successfully to provide their customers with a "fax line" to a physical machine. We would only use a handful of them, and only with our customers who have a fully managed service (IE, 2-3ms connection directly to us over MPLS). We run Asterisk and pass T.38 to a few carriers. We currently do fax to e-mail inbound on Asterisk with no issues. Volume is very light, maybe 3-5 per day per customer, so things like the Vitelity FaxEnable don't make economic sense ($25/mo unlimited our cost).

12 26

Fax ATAs/devices
by caalvarez＠gmail.com April 27, 2017

April 27, 2017

Mike, the Obihai recommendation was great, and I've ordered one to test. It has great reviews and is damn cheap. On Thu, Apr 27, 2017 at 4:03 PM, Mike Ray, MBA, CNE, CTE < mike at commauthority.com> wrote: > Hi guys, > > > > We are a facilities-based CLEC and have a very reliable fax/POTS product > in addition to our popular SmartMail FAX fax-to-email service. Since we do > not use LCR of any sort and also handle all of our own media, fax/modem > calls are very reliable on our network using a standard ATA whether using > t.38 or ulaw. We?ve had the best luck so far with Obihai, but work with > any standard ATA out there. > > > > We also offer a VPN solution for SIP trunks to solve the NAT problem and > encrypt traffic in the middle. > > > > We have a very feature-rich portal where wholesale customers can perform > most tasks in an immediate and automated fashion. > > > > All the details are on our wholesale site wholesale.commauthority.com. > We?d love to have an opportunity to show you how well it works. Please let > me know if you?re interested. > > > > Regards, > > > > Mike > > > > Mike Ray, MBA, CNE, CTE > > Communications Authority, Inc. > > 11523 Palm Brush Trail #401 > > Lakewood Ranch, FL 34202 > > DIRECT: call or text 941 600-0207 <(941)%20600-0207> > > http://www.commauthority.com > > > > > > *From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Keln > Taylor > *Sent:* Thursday, April 27, 2017 6:29 PM > *To:* Carlos Alvarez <caalvarez at gmail.com> > *Cc:* voiceops at voiceops.org > *Subject:* Re: [VoiceOps] Fax ATAs/devices > > > > Vitelity fax service is the best I know of. (With or without the FaxEnable > device.) I suspect that they are actually using some sort of modem bank to > send and receive faxes. (I would love to hear from someone who can confirm > or deny this.) > > > > You don't have to pay for the *unlimited *FaxEnable service. You can > purchase a FaxEnable device from them. (I think they are ~$100), pay a > small price for DID, and then pay per minute for faxing. > > > > All that being said, I would love to find a service that handled fax as > well as Vitelity. I only use Vitelity for fax service because I can't find > a better option. I am not a huge fan of their support or customer control > panel. > > > > > Sincerely, > > Keln Taylor > > 870-204-2121 <(870)%20204-2121> > > kelntaylor at gmail.com > > > > On Thu, Apr 27, 2017 at 4:30 PM, Carlos Alvarez <caalvarez at gmail.com> > wrote: > > Fax is dead. Long live fax. > > > > We've resisted supporting it, but customers still need it on occasion, and > they hate having a separate landline carrier just for a fax line. So I'm > wondering what others here use successfully to provide their customers with > a "fax line" to a physical machine. We would only use a handful of them, > and only with our customers who have a fully managed service (IE, 2-3ms > connection directly to us over MPLS). We run Asterisk and pass T.38 to a > few carriers. We currently do fax to e-mail inbound on Asterisk with no > issues. > > > > Volume is very light, maybe 3-5 per day per customer, so things like the > Vitelity FaxEnable don't make economic sense ($25/mo unlimited our cost). > > > > > _______________________________________________ > VoiceOps mailing list > VoiceOps at voiceops.org > https://puck.nether.net/mailman/listinfo/voiceops > > >

1 0

Fax ATAs/devices
by caalvarez＠gmail.com April 27, 2017

April 27, 2017

The info I found on your site says FaxEnable goes with a $25 unlimited service, not the metered services. Is that correct? We *probably* want to go with a non-proprietary device that connects to us by SIP, but are considering all options. We're already a Vitelity customer for certain types of traffic/numbers. On Thu, Apr 27, 2017 at 3:56 PM, Scott Navratil <snavratil at vitelity.com> wrote: > ?Thanks for the kind words Keln. > > > We actually use a large cluster of fax servers (proprietary) to process > the HTTPS fax traffic. You are correct on the Fax Enable devices; they are > actually $109 plus shipping and then you pay for usage. They do offer full > remote management too. > > > Regards, > > > Scott Navratil > VP, Channel Sales > Inteliquent d/b/a Vitelity > 303-997-2305 <(303)%20997-2305> (DID) > 303-991-7977 <(303)%20991-7977> (vFax) > ------------------------------ > *From:* VoiceOps <voiceops-bounces at voiceops.org> on behalf of Keln Taylor > <kelntaylor at gmail.com> > *Sent:* Thursday, April 27, 2017 4:28 PM > *To:* Carlos Alvarez > *Cc:* voiceops at voiceops.org > *Subject:* Re: [VoiceOps] Fax ATAs/devices > > Vitelity fax service is the best I know of. (With or without the FaxEnable > device.) I suspect that they are actually using some sort of modem bank to > send and receive faxes. (I would love to hear from someone who can confirm > or deny this.) > > You don't have to pay for the *unlimited *FaxEnable service. You can > purchase a FaxEnable device from them. (I think they are ~$100), pay a > small price for DID, and then pay per minute for faxing. > > All that being said, I would love to find a service that handled fax as > well as Vitelity. I only use Vitelity for fax service because I can't find > a better option. I am not a huge fan of their support or customer control > panel. > > > Sincerely, > Keln Taylor > 870-204-2121 <(870)%20204-2121> > kelntaylor at gmail.com > > On Thu, Apr 27, 2017 at 4:30 PM, Carlos Alvarez <caalvarez at gmail.com> > wrote: > >> Fax is dead. Long live fax. >> >> We've resisted supporting it, but customers still need it on occasion, >> and they hate having a separate landline carrier just for a fax line. So >> I'm wondering what others here use successfully to provide their customers >> with a "fax line" to a physical machine. We would only use a handful of >> them, and only with our customers who have a fully managed service (IE, >> 2-3ms connection directly to us over MPLS). We run Asterisk and pass T.38 >> to a few carriers. We currently do fax to e-mail inbound on Asterisk with >> no issues. >> >> Volume is very light, maybe 3-5 per day per customer, so things like the >> Vitelity FaxEnable don't make economic sense ($25/mo unlimited our cost). >> >> >> _______________________________________________ >> VoiceOps mailing list >> VoiceOps at voiceops.org >> https://puck.nether.net/mailman/listinfo/voiceops >> >> >

2 1

Paging without a modem
by gmina＠connectfirst.com April 26, 2017

April 26, 2017

Does anyone know of a service or service provider that can bridge the gap between now and 1995? We have a customer doing traditional answering service functions who needs to send to alpha and two-way pagers. Thanks, Geoff -- *Geoff Mina*CEO/Founder Connect First, Inc. 720.335.5924 Website <http://www.connectfirst.com/> | LinkedIn <http://www.linkedin.com/in/geoffmina> | Email <gmina at connectfirst.com>

4 3

Question on Zoom.us Traffic Flow
by rvandolson＠esri.com April 24, 2017

April 24, 2017

For Zoom conferences (based on the zoom.us service), does anyone know how the audio path works? I'm assuming all clients emit RTP (or equivalent) to some internet-based media server vs. going client to client. Working to test and confirm internally. Zoom has a QoS KB article[1], which is odd for a number of reasons: - Won't really do much if the traffic can't flow over MPLS anyway - Why do they use DSCP 56 for audio vs. more standard DSCP 46?? Ray [1] https://urldefense.proofpoint.com/v2/url?u=https-3A__support.zoom.us_hc_en-…

1 0

Plivo Offline, Domain Expired; Out of Business?
by beckman＠angryox.com April 23, 2017

April 23, 2017

We use Plivo as a monitoring tool for SMS. They've been rock-solid and reliable, and did a good job of letting people know if things were broken. Their domain expired on April 17th, and now everything in their network is unreachable, including their status.plivo.com site. Is there anyone from Plivo on the list that cares to comment? There isn't anything on Twitter (@plivo) mentioning that they are aware of the situation and working on it, which concerns me. We started noticing issues mid-last week, but didn't dig into it (clearly should have). While their disappearance isn't affecting our customers, we have lost visibility of our off-net to on-net SMS testing. Beckman --------------------------------------------------------------------------- Peter Beckman Internet Guy beckman at angryox.com http://www.angryox.com/ ---------------------------------------------------------------------------

5 13

Prime E911 Go Forward Plan Feedback
by calvin.ellison＠voxox.com April 23, 2017

April 23, 2017

Everyone please review our plan and comment as needed: https://voxoxrocks.atlassian.net/wiki/plugins/servlet/mobile?contentId=1425…

5 7

Feedback request - Inteliquent
by brad.anouar＠masergy.com April 19, 2017

April 19, 2017

Hi All, Do any of the group members use (used) Inteliquent for termination/origination? If so, your feedback would be appreciated. Feel free to contact me directly. Thank you, -- *Brad AnouarDirector of Systems Engineering* *Email **brad.anouar at masergy.com <brad.anouar at masergy.com>* *Office *+1 310 360 2028 *www.m <http://www.masergy.com/>**asergy.com <http://www.masergy.com/>*

5 4

International Provider
by david＠ringfree.com April 19, 2017

April 19, 2017

Any recommendations for an international sip provider? We have consistent complaints of quality issues from ThinQ and VoIP Innovations. Thanks David -- David Wessell *Co-Owner*, Ringfree Communications, Inc. [image: Ringfree Communications Logo] <http://www.ringfree.com/> Phone: (828) 575-0030 x101 <82825750030> Email: david at ringfree.com Website: www.ringfree.com 475 S Church St. Suite 700 Hendersonville, NC 28792 [image: Twitter] <https://www.twitter.com/RingfreeCom> [image: Facebook] <http://www.facebook.com/Ringfree> [image: LinkedIn] <http://www.linkedin.com/company/ringfree-communications-llc> How was your experience? Tell us by taking our Customer Service Survey <https://www.supersimplesurvey.com/Survey/16842/signature/>. *Confidentiality Note: * This e-mail and any attachments are confidential and may be protected by legal privilege. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of this e-mail or any attachment is prohibited. If you have received this e-mail in error, please notify us immediately by returning it to the sender and delete this copy from your system. Thank you for your cooperation.

10 9