November 2018 - VoiceOps - lists.voiceops.org

ANIs flagged as telemarketer/spammer/scammer
by abalashov＠evaristesys.com Nov. 14, 2021

Nov. 14, 2021

Hi, So, of course, it is a known problem in the legitimate side of the lead engagement call centre, survey, etc. business that ANIs get flagged as "telemarketer" pretty quickly and start showing up that way on people's phones. Your normative viewpoint on that may vary depending on what you think of lead gen calls, but regardless, a reasonable person would differentiate between: (1) Legitimate outbound dialing operations that are following up with leads who provided their phone number and agreed to be called (at least, as a matter of clicking "accept" on _something_), or for some other legitimate mass-dialing purpose, and who actually own the DID inventory from which they present local-market ANIs and can in fact be reached on those numbers; (2) Illegal spammers who use fake ANIs and call people who did not in any way consent to being called by them. I am trying to learn a bit more about how this is done and what a legitimate, above-board business can do about it. Ignoring the factor of third-party call-screening apps (which most people with a mobile don't use), where is this generally implemented? As I understand it, T-Mobile do it on the network level. I have T-Mobile myself, and probably 2/3rds of unfamiliar numbers, including quite legitimate ones, show up as "Scam Likely" ? I know that's come up on the list before. AT&T displays "Telemarketer"; do they do it that way too, or do they use a Google Android feature for that which they enable as part of their carrier defaults for carrier-issued phones? What about other carriers and Android? As far as I know, Apple don't do anything like this. Do people with iPhones just not receive this "service"? How does that work? Asking where the central, or the most influential authority lies and who provides it goes to the heart of the real question, which is: what can a legitimate business do if their number has been blacklisted this way? As I understand it, the maintainers of these lists, along with the criteria for getting on them, are elusive and inscrutable, and there's really no recourse and no appeals process. I furthermore understand that this has led to the widespread approach of rotating ANIs, but that's a losing battle; they get flagged too. I imagine it won't be long before the criteria for "Scam Likely" are just "number appears to call lots of numbers in this rate centre and otherwise hasn't been around very long". But this is all just conjecture on my part; I really don't know much about how my carrier, anyone's carrier, or some BigCo that's behind my mobile OS decides that a call is a "telemarketer" or "scam" call. If anyone can shed some light on how this really works and what, if anything can be done about it, I would be most appreciative. -- Alex Balashov | Principal | Evariste Systems LLC Tel: +1-706-510-6800 / +1-800-250-5920 (toll-free) Web: http://www.evaristesys.com/, http://www.csrpswitch.com/

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is there an Answering Service geared towards telecom industry ?
by igoldstein＠telego.net Nov. 28, 2018

Nov. 28, 2018

Which answering service do you use for your Business ? I am looking for one that supports API's (to send the call details to an API) -- Izzy Goldstein Chief Technology Officer Main: (212) 477-1000 x 2085 <(212)%20477-1000> Direct: (929) 477-2085 Website: www.telego.com <http://www.telego.net/> <http://www.telego.com/> Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising. TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w>

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AT&T PRI down in Vero Beach FL - anyone with AT&T awake?
by mwiles＠akabis.com Nov. 16, 2018

Nov. 16, 2018

We have a AT&T PRI that?s down in Vero Beach FL for municipality and we?re unable to get anyone with AT&T to assist. Any one on list that has valid afterhours contact info? Thanks! Mark

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Blocking 911 calls
by caalvarez＠gmail.com Nov. 13, 2018

Nov. 13, 2018

Yes, I know, "you can't," but there have to be exceptions. I just can't find clear answers. We have some companies with locations outside the US, and they will occasionally dial 911 by accident. Is there any reason we can't block the accounts outside the US from dialing 911? Of course, there's the possibility that someone brings a phone here or uses a softphone account on a US phone. That "shouldn't" happen. What do others do for users outside the US? If it matters, the users are in Mexico and Philippines, mostly, occasionally in other countries.

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Oracle (Acme Packet) help
by matthew＠corp.crocker.com Nov. 13, 2018

Nov. 13, 2018

Hello, Does anyone know if I can do some basic call routing on an Acme Session Director? Basically I want to build a dialplan to route calls to various session-groups based on the SIP URI. Example: 911@* goes to SAG:EMERGENCY, 011*@* goes to SAG:INTERNATIONAL, +1*@* goes to SAG:LONGDISTANCE, etc. I?m trying to avoid bouncing the calls through something like a Kamailo or freeswitch to process and 302 Moved the call back to the Acme. Thanks -Matt

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Cellular Services
by Adam.Vocks＠cticomputers.com Nov. 7, 2018

Nov. 7, 2018

Anyone on the list providing cellular voice and data services to subscribers on a small scale (a few small town's of population 10k.) As I'm traveling in the Caribbean and see these other networks popping up on my phone, I'm interested in learning more. Is it practical/profitable to provide small geographical cellular areas and create roaming agreements with others for ubiquitous coverage? Anyone doing this that wouldn't mind sharing some knowledge, please let me know. Adam Vocks CTI Fiber

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SS7 to century link
by clecny＠gmail.com Nov. 6, 2018

Nov. 6, 2018

Hi Any CLEC with century link interconnection want to share/resell their ss7 connectivity? Please contact me offline. Thanks, Jay.

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Outbound Fax Service
by dave＠socket.net Nov. 3, 2018

Nov. 3, 2018

All, We currently offer a home-grown outbound fax portal product. It handles PDFs or TIFFs and works okay, although it runs into problems with large PDF files. It isn?t a big draw but we have a handful of active users. We?ve looked at several commercial products in the past and it always looked daunting to get up to a volume where we could cover fixed costs. Before I invest time in overhauling our code it I?d like to hear what you?re using or if you?re even offering something similar. Thanks, Dave Sill Manager of Business Intelligence and Automation Socket Telecom

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