June 2018 - VoiceOps - lists.voiceops.org

Cisco/Broadsoft PaaS
by matthew＠corp.crocker.com June 28, 2018

June 28, 2018

Is anyone on the list using BroadCloud / Broadsoft PaaS? If so can you send me your impression/reliability, etc? I?m currently running an inhouse broadworks switch, thinking about moving to PaaS. Broadsoft is pushing hard but I want to make sure it is something that will work -Matt -- Matthew Crocker Crocker Communications, Inc. President

2 1

Vonage Port Department
by voiceops＠ics-il.net June 28, 2018

June 28, 2018

Could I get a contact in Vonage's port department? Level 3 is the underlying CLEC, but obviously, there's some relationship there being managed. We've been getting the run-around for a month trying to complete a port out. We've been working with our mutual customer and regular Vonage customer support, but that's often contradictory and thus far unsuccessful. The customer service rep said that the porting department only works via email and wouldn't give us anyone's email. Our last instruction was, "Angela from Vonage said to resubmit the port request again due to the numbers being in migration and that cleared today." which is the same thing they told us about 10 days ago, but apparently, that didn't work. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com

2 2

Vonage Port Department
by caalvarez＠gmail.com June 28, 2018

June 28, 2018

I'm thinking it's not malicious, but probably just stupid. Then again, Telesphere was rather sleazy-feeling, and Vonage doesn't seem to have changed them. The pending order issue has hit us a few times. They seem to have been internal orders between Telesphere and Vonage. When we pressed with a statement from the customer saying they had not placed any orders, the ports completed a short time later. Most of our Telesphere ports were handled by Intelliquent, some by thinQ. Of the two, thinQ was far better at handling them when something went wrong. On Thu, Jun 28, 2018 at 8:31 AM Mike Hammett <voiceops at ics-il.net> wrote: > We did verify the CSR information. All but one phone number was correct. > There other phone number had the correct address, but a zip code of > something like 1 2 3 4 5. Seems like something intentionally set up to > cause ports to fail. > > The problems that we've been having lately have ranged from there's a > pending order, which there was not. We got that one a few times. Now this > is the second time they tell us that they have everything cleared and that > it should be good to go. > > > > ----- > Mike Hammett > Intelligent Computing Solutions > http://www.ics-il.com > > > > Midwest Internet Exchange > http://www.midwest-ix.com > > > > ----- Original Message ----- > From: Carlos Alvarez <caalvarez at gmail.com> > To: voiceops at ics-il.net > Sent: Thu, 28 Jun 2018 10:23:06 -0500 (CDT) > Subject: Re: [VoiceOps] Vonage Port Department > > I don't know that I can help much, but we certainly have had a LOT of > issues with Vonage. They seem to be mostly on numbers that were previously > with Telesphere, who they bought out. Many of them failed because > Telesphere had their own address on them. So you might ask your provider > "is the billing address this?" In a few cases, that worked, they said yes, > and completed the ports. > > This is the Telesphere address: 9237 East V?a de Ventura, Scottsdale, AZ > 85258 > > Another partial success has been telling the customer to call Vonage and > get a CSR. Partial because their idea of a CSR is a spreadsheet that may > or may not be correct, but when it is, voil?. And even when it's not, it > shows our porting provider that we tried, and the customer clearly does > have a proper relationship with Vonage. > > Good luck. > > > On Thu, Jun 28, 2018 at 8:17 AM Mike Hammett <voiceops at ics-il.net> wrote: > > > Could I get a contact in Vonage's port department? Level 3 is the > > underlying CLEC, but obviously, there's some relationship there being > > managed. We've been getting the run-around for a month trying to > complete a > > port out. We've been working with our mutual customer and regular Vonage > > customer support, but that's often contradictory and thus far > unsuccessful. > > > > The customer service rep said that the porting department only works via > > email and wouldn't give us anyone's email. > > > > Our last instruction was, "Angela from Vonage said to resubmit the port > > request again due to the numbers being in migration and that cleared > > today." which is the same thing they told us about 10 days ago, but > > apparently, that didn't work. > > > > > > > > ----- > > Mike Hammett > > Intelligent Computing Solutions > > http://www.ics-il.com > > > > > > > > Midwest Internet Exchange > > http://www.midwest-ix.com > > > > _______________________________________________ > > VoiceOps mailing list > > VoiceOps at voiceops.org > > https://puck.nether.net/mailman/listinfo/voiceops > > > >

1 0

New blog article: Kamailio as an SBC - five years on
by abalashov＠evaristesys.com June 20, 2018

June 20, 2018

This is an update to my 2013-era article on the subject, and thought it might be of interest to some of you: http://www.evaristesys.com/blog/kamailio-as-an-sbc-five-years-on/ -- Alex Balashov | Principal | Evariste Systems LLC Tel: +1-706-510-6800 / +1-800-250-5920 (toll-free) Web: http://www.evaristesys.com/, http://www.csrpswitch.com/

3 10

MetaSwitch UC vs. others
by voiceops＠ics-il.net June 19, 2018

June 19, 2018

Could those of you that have used both MetaSwitch's UC solutions and FreePBX\3CX\etc. offer some feedback on how the products compare? I know the intent is different parts of the market, but FreePBX\3CX are used in hosted environments all of the time. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com

2 1

Verizon New England routing contact
by matthew＠corp.crocker.com June 14, 2018

June 14, 2018

Inteliquent NOC was great, pushing the tickets with Verizon. It has been 24 hours now, just received an update that a DS-3 in Springfield, MA is causing the issue. Verizon dispatching a tech Thanks, -Matt -- Matthew Crocker Crocker Communications, Inc. President From: Paul Timmins <ptimmins at clearrate.com> Date: Thursday, June 14, 2018 at 9:25 AM To: Matthew Crocker <matthew at corp.crocker.com> Cc: "voiceops at voiceops.org" <voiceops at voiceops.org> Subject: Re: [VoiceOps] Verizon New England routing contact When we have this with intelliquent they usually have contacts for the other tandem operator and help us open tickets. Sometimes you have to push them a bit. On Jun 14, 2018 07:47, Matthew Crocker <matthew at corp.crocker.com> wrote: Does anyone have a contact for someone in Verizon New England for call routing? They stopped routing inbound calls to our tandem (Inteliquent) yesterday morning. All calls from Verizon/ Verizon Wireless in LATA 126 to my customers are failing with a fast busy. It is impossible to get anyone on the phone to help resolve the issue. -Matt -- Matthew Crocker Crocker Communications, Inc. President

1 0

Verizon New England routing contact
by matthew＠corp.crocker.com June 14, 2018

June 14, 2018

Does anyone have a contact for someone in Verizon New England for call routing? They stopped routing inbound calls to our tandem (Inteliquent) yesterday morning. All calls from Verizon/ Verizon Wireless in LATA 126 to my customers are failing with a fast busy. It is impossible to get anyone on the phone to help resolve the issue. -Matt -- Matthew Crocker Crocker Communications, Inc. President

1 0