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January 2019

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2 discussions

ANIs flagged as telemarketer/spammer/scammer
by abalashov＠evaristesys.com Nov. 14, 2021

Nov. 14, 2021

Hi, So, of course, it is a known problem in the legitimate side of the lead engagement call centre, survey, etc. business that ANIs get flagged as "telemarketer" pretty quickly and start showing up that way on people's phones. Your normative viewpoint on that may vary depending on what you think of lead gen calls, but regardless, a reasonable person would differentiate between: (1) Legitimate outbound dialing operations that are following up with leads who provided their phone number and agreed to be called (at least, as a matter of clicking "accept" on _something_), or for some other legitimate mass-dialing purpose, and who actually own the DID inventory from which they present local-market ANIs and can in fact be reached on those numbers; (2) Illegal spammers who use fake ANIs and call people who did not in any way consent to being called by them. I am trying to learn a bit more about how this is done and what a legitimate, above-board business can do about it. Ignoring the factor of third-party call-screening apps (which most people with a mobile don't use), where is this generally implemented? As I understand it, T-Mobile do it on the network level. I have T-Mobile myself, and probably 2/3rds of unfamiliar numbers, including quite legitimate ones, show up as "Scam Likely" ? I know that's come up on the list before. AT&T displays "Telemarketer"; do they do it that way too, or do they use a Google Android feature for that which they enable as part of their carrier defaults for carrier-issued phones? What about other carriers and Android? As far as I know, Apple don't do anything like this. Do people with iPhones just not receive this "service"? How does that work? Asking where the central, or the most influential authority lies and who provides it goes to the heart of the real question, which is: what can a legitimate business do if their number has been blacklisted this way? As I understand it, the maintainers of these lists, along with the criteria for getting on them, are elusive and inscrutable, and there's really no recourse and no appeals process. I furthermore understand that this has led to the widespread approach of rotating ANIs, but that's a losing battle; they get flagged too. I imagine it won't be long before the criteria for "Scam Likely" are just "number appears to call lots of numbers in this rate centre and otherwise hasn't been around very long". But this is all just conjecture on my part; I really don't know much about how my carrier, anyone's carrier, or some BigCo that's behind my mobile OS decides that a call is a "telemarketer" or "scam" call. If anyone can shed some light on how this really works and what, if anything can be done about it, I would be most appreciative. -- Alex Balashov | Principal | Evariste Systems LLC Tel: +1-706-510-6800 / +1-800-250-5920 (toll-free) Web: http://www.evaristesys.com/, http://www.csrpswitch.com/

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Charter Porting Department
by voiceops＠ics-il.net Jan. 15, 2019

Jan. 15, 2019

Anyone have a contact at Charter's porting department that knows their ass from a hole in the ground? Doing our first port from them and they're not promptly responding to requests for us to get set up in their system. "To register your company for the use of this portal, please contact us at Charter.STL.LSR at charter.com to request a Trading Partner form." I did, and they responded once, but they were clueless. It's been a week since we started this process. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com

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