June 2020 - VoiceOps - lists.voiceops.org

ANIs flagged as telemarketer/spammer/scammer
by abalashov＠evaristesys.com Nov. 14, 2021

Nov. 14, 2021

Hi, So, of course, it is a known problem in the legitimate side of the lead engagement call centre, survey, etc. business that ANIs get flagged as "telemarketer" pretty quickly and start showing up that way on people's phones. Your normative viewpoint on that may vary depending on what you think of lead gen calls, but regardless, a reasonable person would differentiate between: (1) Legitimate outbound dialing operations that are following up with leads who provided their phone number and agreed to be called (at least, as a matter of clicking "accept" on _something_), or for some other legitimate mass-dialing purpose, and who actually own the DID inventory from which they present local-market ANIs and can in fact be reached on those numbers; (2) Illegal spammers who use fake ANIs and call people who did not in any way consent to being called by them. I am trying to learn a bit more about how this is done and what a legitimate, above-board business can do about it. Ignoring the factor of third-party call-screening apps (which most people with a mobile don't use), where is this generally implemented? As I understand it, T-Mobile do it on the network level. I have T-Mobile myself, and probably 2/3rds of unfamiliar numbers, including quite legitimate ones, show up as "Scam Likely" ? I know that's come up on the list before. AT&T displays "Telemarketer"; do they do it that way too, or do they use a Google Android feature for that which they enable as part of their carrier defaults for carrier-issued phones? What about other carriers and Android? As far as I know, Apple don't do anything like this. Do people with iPhones just not receive this "service"? How does that work? Asking where the central, or the most influential authority lies and who provides it goes to the heart of the real question, which is: what can a legitimate business do if their number has been blacklisted this way? As I understand it, the maintainers of these lists, along with the criteria for getting on them, are elusive and inscrutable, and there's really no recourse and no appeals process. I furthermore understand that this has led to the widespread approach of rotating ANIs, but that's a losing battle; they get flagged too. I imagine it won't be long before the criteria for "Scam Likely" are just "number appears to call lots of numbers in this rate centre and otherwise hasn't been around very long". But this is all just conjecture on my part; I really don't know much about how my carrier, anyone's carrier, or some BigCo that's behind my mobile OS decides that a call is a "telemarketer" or "scam" call. If anyone can shed some light on how this really works and what, if anything can be done about it, I would be most appreciative. -- Alex Balashov | Principal | Evariste Systems LLC Tel: +1-706-510-6800 / +1-800-250-5920 (toll-free) Web: http://www.evaristesys.com/, http://www.csrpswitch.com/

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Connecting to Remote Tandems
by voiceops＠ics-il.net July 9, 2021

July 9, 2021

I'm evaluating methods of extending our footprint. I purposely left out company names. One of the companies we talked to was really only interested in getting us the inbound long distance calls, not the local ones. Well, they would, but the terms were vastly different. Given that I still need to build out to connect to the local tandem, what's the point in using a third party to connect to long distance? Are the terms for connecting to the local tandems different because the access tandem is simpler, whereas the local tandem could potentially involve connections to a bunch of other switches, once volume dictated I needed direct connections... and they don't want to deal with that? Are there third parties that don't have vastly different terms for local tandem services? Also, is it likely that I just don't understand what's going on? I went circles with the sales rep to make sure I understood what he was saying, but I could be wrong. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com

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Charter/Spectrum Port Out?
by aaron＠heyaaron.com July 19, 2020

July 19, 2020

Is there anyone at Charter/Spectrum (Oregon area) that can help with a port out? It's been rejected 5 times now. Every time I call in, the rep gives me a slightly different variation of the address to re-submit. The winning carrier keeps getting rejected and asks for a CSR copy. Charter/Spectrum flat-out tells me "we don't do CSR reports for small business customers" and then proceeds to give me a slightly different version of the address every time I call in. They absolutely refuse to let me talk to or communicate with the team that actually makes the accept/reject decision to find out why. They simply say "it was rejected because of the address". I've spent hours on the phone over the last few weeks and I'm getting nowhere. Thanks, -A

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MiRTA thoughts or experiences
by mark.wiater＠greybeam.com June 18, 2020

June 18, 2020

Hi all, I'm researching multi-tenant systems for a small ITSP and had previously found FusionPBX. Just recently ran across MiRTA PBX and like several of it's features and the way its built. Does anyone have perspective they'd like to share? Off list is fine too, I'll summarize if there is desire. Thanks Mark

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Fios in NYC area?
by igoldstein＠telego.net June 17, 2020

June 17, 2020

getting complaints from customers using FiOS of packet loss to our data center but getting word there is an issue in the NYC area with other data centers too? -- Izzy Goldstein Chief Technology Officer Main: (212) 477-1000 x 2085 <(212)%20477-1000> Direct: (929) 477-2085 Website: www.telego.com <http://www.telego.net/> <http://www.telego.com/> Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising. TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w>

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Outages - T-Mobile?
by ctaloi＠gmail.com June 17, 2020

June 17, 2020

Yes, started getting reports to multiple wireless carriers around 3PM EST. Bandwidth confirmed T-Mobile outage. Haven?t confirmed other carriers. I wonder what root cause is? Seems to be pretty big. --- Christopher Aloi ctaloi at gmail.com Sent from my iPhone > On Jun 15, 2020, at 8:51 PM, Sean Salvadalena <sean at commandlink.com> wrote: >

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Metaswitch VP3510 Options?
by voiceops＠ics-il.net June 17, 2020

June 17, 2020

For those of you that have had Metaswitch VP3510s and migrated to something else, what did you do and why? I've known for about a year that some day I'd have to make that decision, but it appears that day has come more rapidly than I expected. We have an (R)SP4200 that has failed (waiting on support to determine which one or both). Maybe it's a better spend to just move off of that platform. Option 1: Replace the RSP4200\SP4200 for up to about $16k and be in the same boat I was a month ago. Option 2: My soft-idea after a conversation with my Metaswitch sales rep was to move all of the TDM aspects to a UMG and move all of the CFS and other aspects into Dell servers. While I love virtualization and have been virtualizing workloads for 15 years, Metaswitch only support vSphere and OpenStack. OpenStack is too cumbersome for our size and the vSphere licensing costs more than the servers it would run on. That point is even further underlined by the fact that Perimeta would require Enterprise Plus licenses. My thought was to just buy some more servers and just run the software right on the box. The last batch of Dell R630s we got were only about $2k/each all-in. Cheap enough to have cold spares, racked and waiting. We'd likely just leave MetaView and Perimeta where they are (6010s) until we had EOL concerns there. I am working with Metaswitch, both support and sales as far as my options through them. I've also set up a meeting with a Metaswitch consultant to run through our options. More good data, the better. Thanks! ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com

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Outages - T-Mobile?
by sean＠commandlink.com June 15, 2020

June 15, 2020

Nationwide outages? I am seeing ATT wireless failing now too? Anyone else? Sean Salvadalena

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ringcentral port out issues
by jd＠boldnetworks.net June 12, 2020

June 12, 2020

Hi, Anybody have a contact at RingCentral? Getting some sort of rejection porting out, sales and everyone else says they don't see the port, Inteliquent side shows something different with rejection. Thank you

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Carriers pulling out of the US market
by dovid＠telecurve.com June 5, 2020

June 5, 2020

We just got an email from a large Tier1 carrier: Please be informed as a result of increasing fraudulent call scenario?s in the wholesale market, <CARRIER> will no longer be able to terminate traffic towards United States, effective June 15th 2020. The traffic will not be completed, hence you are advised to reroute your traffic. I wonder if this is the result of STIR/SHAKEN or something else.

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