September 2021 - VoiceOps - lists.voiceops.org

Verizon Wireless Contact
by cwhelan＠staff.gwi.net Jan. 21, 2022

Jan. 21, 2022

Hello everyone, I know this is a long shot, but I'm hoping someone on here works for Verizon Wireless or knows someone that is in a position to assist us. Recently, a change to call routing occurred and Verizon Wireless calls are now being delivered across our tandem instead of a SIP peer. Ideally, I would like to establish a SIP trunk to Verizon Wireless but changing the call flow is the short term goal. Thanks in advance for your help! Christopher Whelan Director of Network Engineering GWI office 207-602-1115 *cell* 207-751-5013 www.gwi.net

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ANIs flagged as telemarketer/spammer/scammer
by abalashov＠evaristesys.com Nov. 14, 2021

Nov. 14, 2021

Hi, So, of course, it is a known problem in the legitimate side of the lead engagement call centre, survey, etc. business that ANIs get flagged as "telemarketer" pretty quickly and start showing up that way on people's phones. Your normative viewpoint on that may vary depending on what you think of lead gen calls, but regardless, a reasonable person would differentiate between: (1) Legitimate outbound dialing operations that are following up with leads who provided their phone number and agreed to be called (at least, as a matter of clicking "accept" on _something_), or for some other legitimate mass-dialing purpose, and who actually own the DID inventory from which they present local-market ANIs and can in fact be reached on those numbers; (2) Illegal spammers who use fake ANIs and call people who did not in any way consent to being called by them. I am trying to learn a bit more about how this is done and what a legitimate, above-board business can do about it. Ignoring the factor of third-party call-screening apps (which most people with a mobile don't use), where is this generally implemented? As I understand it, T-Mobile do it on the network level. I have T-Mobile myself, and probably 2/3rds of unfamiliar numbers, including quite legitimate ones, show up as "Scam Likely" ? I know that's come up on the list before. AT&T displays "Telemarketer"; do they do it that way too, or do they use a Google Android feature for that which they enable as part of their carrier defaults for carrier-issued phones? What about other carriers and Android? As far as I know, Apple don't do anything like this. Do people with iPhones just not receive this "service"? How does that work? Asking where the central, or the most influential authority lies and who provides it goes to the heart of the real question, which is: what can a legitimate business do if their number has been blacklisted this way? As I understand it, the maintainers of these lists, along with the criteria for getting on them, are elusive and inscrutable, and there's really no recourse and no appeals process. I furthermore understand that this has led to the widespread approach of rotating ANIs, but that's a losing battle; they get flagged too. I imagine it won't be long before the criteria for "Scam Likely" are just "number appears to call lots of numbers in this rate centre and otherwise hasn't been around very long". But this is all just conjecture on my part; I really don't know much about how my carrier, anyone's carrier, or some BigCo that's behind my mobile OS decides that a call is a "telemarketer" or "scam" call. If anyone can shed some light on how this really works and what, if anything can be done about it, I would be most appreciative. -- Alex Balashov | Principal | Evariste Systems LLC Tel: +1-706-510-6800 / +1-800-250-5920 (toll-free) Web: http://www.evaristesys.com/, http://www.csrpswitch.com/

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VoIP Provider DDoSes
by voiceops＠ics-il.net Oct. 8, 2021

Oct. 8, 2021

I sent this to NANOG recently, not even thinking that this list may get a better ROI. As many may know, a particular VoIP supplier is suffering a DDoS. https://twitter.com/voipms Are your garden variety DDoS mitigation platforms or services equipped to handle DDoSes of VoIP services? What nuances does one have to be cognizant of? A WAF doesn't mean much to SIP, IAX2, RTP, etc. ----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com

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thinQ is making hay while Bandwidth is down
by caalvarez＠gmail.com Oct. 3, 2021

Oct. 3, 2021

This seems to be a bit disingenuous. I don't believe that they can multi-home or move DIDs quickly? Or am I wrong? Could they actually solve the current problem? DIDs are the only issue; we simply moved outbound. [image: Better voice service from thinQ by Commio] <https://email.thinq.com/e3t/Btc/2L+113/cPRJF04/VVzYWT85FM-MW1SPJNT8nY0xfW31…> Hi Carlos, Carrier outages happen, but with thinQ by Commio they won't leave Initiatel LLC without voice service. [image: Outages are in the past with thinQ!] <https://email.thinq.com/e3t/Btc/2L+113/cPRJF04/VVzYWT85FM-MW1SPJNT8nY0xfW31…> With our voice disaster recovery solution, you can enable a dynamic failover solution to easily route calls around an outage, no matter what the cause, if disaster strikes. - Our multi-vendor solution gives you instant options for service in a disaster - Turn on all 5 toll-free and 40 domestic carriers to power custom routing so disaster recovery is fast & easy - Get back up and running FAST and power better performance at lower costs You can stop worrying about outages with thinQ?s predictive intelligence for call routing. Our innovative disaster recovery technology allows you to reroute domestic and toll-free calls during carrier and power outages so you can always be connected with your customers. [image: BETTER VOICE IS HERE] <https://email.thinq.com/e3t/Btc/2L+113/cPRJF04/VVzYWT85FM-MW1SPJNT8nY0xfW31…>

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And now the Bandwidth dashboard is dead
by caalvarez＠gmail.com Sept. 30, 2021

Sept. 30, 2021

Just as I was configuring and testing our first few SMS numbers, it has died. I can view some numbers but they show invalid info, or the site just hangs with loading bubbles.

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Bandwidth - Monday Outage
by david＠ringfree.com Sept. 30, 2021

Sept. 30, 2021

Is anyone getting anything out of BW? Almost all of our DID?s have been unsable all of Monday. I?ve heard unofficially that it?s a DDOS. But I can?t get anything out of BW besides the status page. Thanks David David Wessell Owner t: 828-575-0030 ex 101 e: david at ringfree.com | w: ringfree.com

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Bandwidth Outage -Tuesday - Day #4
by mauricio.lizano＠gmail.com Sept. 28, 2021

Sept. 28, 2021

Started again at Sep 28, 10:05 EDT Bandwidth is currently experiencing intermittent voice service issues. Bandwidth continues to fight against an attack on our network which may intermittently impact our services. Our teams are actively adapting our mitigation efforts to defend the network, and our operations and engineering teams are responding in real-time. Updates will continue to be provided via status.bandwidth.com. -- Mauricio Lizano

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BW Issue 9/28/21
by david＠ringfree.com Sept. 28, 2021

Sept. 28, 2021

Bandwidth just marked that status page as partial outage again: https://status.bandwidth.com/ Looks like many of us are in for another long day. David Wessell Owner t: 828-575-0030 ex 101 e: david at ringfree.com | w: ringfree.com

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Tuesday Bandwidth.com Outage
by sean＠commandlink.com Sept. 28, 2021

Sept. 28, 2021

It happening again today, confirmed with their support. Sean Salvadalena

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Five9 Issues / DDoS?
by ivan.kovacevic＠startelecom.ca Sept. 27, 2021

Sept. 27, 2021

So we have a Five9 SIP Trunking client who is being told by Five9 that their IVR/DTMF isn't working because of the Bandwidth.com outage. which is strange .... because their call path does not touch bandwidth.com at all... and raises the prospect of Five9s being targeted separately from Bandwidth? Any Five9 customers who are having issues which are definitely not related to Bandwidth.com? Or is that platform specific question too obscure for this list? [image: Star Telecom - Cloud Communications and Customer Experience Solutions] <https://www.startelecom.ca/> *Ivan Kovacevic* *Co-Founder and VP Client Services* -- NOTE: This email message and any attachments are for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by replying to this email, and destroy all copies of the original message.

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