One of my clients has a large SIP trunk with Comcast based out of
Washington State.
They have all their offices across Oregon and Washington hooked into a
FreePBX phone server that is attached to the Comcast SIP trunk.
911 calls *constantly* get misrouted to the local PSAP where the SIP trunk
lives.
I must have called Comcast 30 times over the last few years to try and get
this addressed, but Comcast flat-out refuses to fix the issue.
The short answer is that Comcast refuses to fix it. In some (but not all)
cases, our phone numbers are RCF'd numbers, so they don't actually exist on
the trunk...and Comcast forcibly re-writes them to our 'main' number...and
then routes the 911 call incorrectly. In other cases, we have provided
Comcast with the e911 information, they say it's updated, and then we find
out months later (when an office dials 911 during an emergency) that it's
still not correct.
Not only does this affect 911 calls, but also customers who get the
re-written caller ID and have no idea which office called them.
The "easy" solution is to ditch Comcast and move to a provider that doesn't
play the RCF and caller-ID-rewrite games. Unfortunately my client is
locked into their Comcast contract for another ~18 months. Early
termination would incur a ~$35,000 bill.
Is there a list of PSAP numbers somewhere so I can set up an internal
redirect to the PSAP 10-digit number? I know those 10-digit numbers are
guarded like Fort Knox, so I'm betting this option isn't very realistic.
Maybe a separate service provider that can just handle 911 calls without
"owning" my client's phone numbers?
Any other thoughts on how I can route around Comcast brain damage?
Thanks,
-A
