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August 2022

14 participants
12 discussions

MVNO Porting, Port Protection/Freeze vs PIN Rejection
by nathana＠fsr.com Aug. 3, 2022

Aug. 3, 2022

Maybe socially-engineered SIM hijacks are on the rise, and this is some kind of an attempt by them to curb it? -- Nathan -----Original Message----- From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Peter Beckman via VoiceOps Sent: Monday, August 1, 2022 10:55 PM To: VoiceOps Subject: [VoiceOps] MVNO Porting, Port Protection/Freeze vs PIN Rejection I do a couple hundred ports per month. Most go through without an issue, though most are with larger carriers. Lately Verizon (and maybe other) MVNOs have this terrible process: 1. Submit the request to move the number 2. Reject it, send the customer a "new PIN", then give that to us 3. We resubmit with the new PIN, magically the "freeze" is removed and we get FOC The fact that we have to give specific instructions for every single carrier and that each carrier is constantly changing the process AND not documenting the process is infuriating to both customers and the winning carriers. This whole MVNO reject-then-generate-PIN BS is pretty bad. Straight Talk, SafeLink, Total Wireless ... ARGH Anyone know what's up with this assinine process? Beckman --------------------------------------------------------------------------- Peter Beckman Internet Guy beckman at angryox.com https://www.angryox.com/ ---------------------------------------------------------------------------

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MVNO Porting, Port Protection/Freeze vs PIN Rejection
by beckman＠angryox.com Aug. 2, 2022

Aug. 2, 2022

I do a couple hundred ports per month. Most go through without an issue, though most are with larger carriers. Lately Verizon (and maybe other) MVNOs have this terrible process: 1. Submit the request to move the number 2. Reject it, send the customer a "new PIN", then give that to us 3. We resubmit with the new PIN, magically the "freeze" is removed and we get FOC The fact that we have to give specific instructions for every single carrier and that each carrier is constantly changing the process AND not documenting the process is infuriating to both customers and the winning carriers. This whole MVNO reject-then-generate-PIN BS is pretty bad. Straight Talk, SafeLink, Total Wireless ... ARGH Anyone know what's up with this assinine process? Beckman --------------------------------------------------------------------------- Peter Beckman Internet Guy beckman at angryox.com https://www.angryox.com/ ---------------------------------------------------------------------------

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