On 6/16/14 9:46 AM, Carlos Alvarez wrote:
I had a funny echo problem in a call center (funny only because the days I spend trying to fix it were billable)... We went through everything technical, and all my people were frustrated. I went to the site and watched them work. Turns out almost all the women would put the headset band behind their head to avoid messing up their hair, which put the ear pad at an angle relative to their ears. They'd turn it to max to make up for that. In this position, the ear pad was pointed directly at the microphone, which happily picked up the sound and repeated it.
Here's my humans-break-things story: http://impulse.net/fixing-voip-intermittents-with-nail-clippers/ -- Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV