I don't have a document - BUT - ask them to sign something accepting FULL LEGAL and FINANCIAL RESPONSIBILITY for compliance in the unfortunate event that their staff member needs 911 and cannot dial it. Aaron D. Osgood Streamline Solutions L.L.C P.O. Box 6115 Falmouth, ME 04105 TEL: 207-781-5561 MOBILE: 207-831-5829 ICQ: 206889374 GVoice: 207.518.8455 GTalk: aaron.osgood <mailto:AOsgood at Streamline-Solutions.net> AOsgood at Streamline-Solutions.net <http://www.streamline-solutions.net/> http://www.streamline-solutions.net Introducing Efficiency to Business since 1986. From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Carlos Alvarez Sent: Friday, January 18, 2013 10:51 AM To: voiceops at voiceops.org Subject: [VoiceOps] 911 address policy for company phones at home We have a customer who wants us to block 911 on the phones that they give to key employees to take home. They don't want to pay fees for 911 service at each home (which is stupid, since it's so cheap, but that's a digression). I told them this is "illegal" but they asked to see the law, and I can't actually find something that says so. Yet that's the common knowledge around the industry. I do have the FCC documents that require an ITSP to provide the service, but the customer contends it doesn't apply to this specific case. So two questions... Does anyone here allow their customers to do this? What is the best document to give the customer to support our position? -- Carlos Alvarez TelEvolve 602-889-3003