On 10/30/09 8:59 AM, David Hiers wrote:
Hi, What's your experience with offering VOIP to business customers in a Bring Your Own Bandwidth/Network environment?
We do that for the smallest customers, and also allow it for larger customers if the carrier has QoS and tells us specifically they will support QoS for our needs. In any BYOB situation, we warn the customer of the potential problems very clearly. If their carrier promises QoS, we copy the customer and carrier with this information and our expectations. If the customer just wants to use something cheap (DSL) and they are small, we again explain the possible issues and let them decide. Information and agreement is the key here. The great thing is that cellular has lowered the bar for acceptable call quality. If a small customer is saving money, getting new features, and has the occasional cell-quality call, they accept that. IF they were warned in advance.