Carlos, The country is the US of course. I did not know that this list has people from other countries. The problem is not what category you choose but it is what THEY CHOOSE FOR YOU. Just by looking at the website, they decide that you are a VoIP company and your account may be immediately canceled (Wise) no questions asked and no way to get any person to speak with, or be "restricted" (merchant account). On Wed, Jan 5, 2022 at 10:49 AM Carlos Alvarez <caalvarez at gmail.com> wrote:
I'm not aware of some VoIP banking issue in the US, but you didn't specify the country. I've never heard of Wise. But I don't think "VoIP" is an industry, category, or business type. We always choose "telecom" as the type. Paypal and Amex recently made a change where if you choose telecom as your industry, you cannot use Paypal enhanced payments (new system) along with Amex and with third party billing solutions. What a weird combo, and a pain. We appealed and have no response, but someone just told me yesterday that they paid with an Amex.
Individual companies may have their own policies, like this. Wells Fargo and Chase, I can tell you from experience, is happy to have our business.
On Wed, Jan 5, 2022 at 6:12 AM Oren Yehezkely <orenyny at gmail.com> wrote:
Hello,
Happy New Year everyone.
I recently became aware of the fact that banks (and financial institutions) define any business that merely mentions the word VoIP as restricted. Meaning they would not allow such a business to work with them. As if VoIP is some kind of an illegal substance. I am confident that when it comes to larger players they are not defined as a VoIP business...
One company (Wise/Wisetransfer) even claimed that their regulation requires them to do that.
I wonder if you have any more information and how do you deal with this.
Thanks, Oren _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
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