I can attest to them being non-zero as I have handled multiple of these tickets myself! I don't believe they do it through arrogance or malice though - just plain ignorance.
On 15/06/2021, at 9:46 AM, Mike Hammett <voiceops at ics-il.net> wrote:
God, I hope customers don't hold their carriers responsible for inappropriate use of speakerphones.
Yes, I'm sure the complaints received for the above are non-null. That's how much faith I have in customers.
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com
Midwest Internet Exchange http://www.midwest-ix.com
From: "Tim Bray via VoiceOps" <voiceops at voiceops.org> To: voiceops at voiceops.org Sent: Monday, June 14, 2021 4:36:55 PM Subject: Re: [VoiceOps] Call Quality
On 14/06/2021 22:25, Mike Hammett wrote:
One of the concerns I heard was echo. On a purely digital call, what would be the cause of echo?
Echo, as in hearing yourself coming back with a delay?
Sound flying from the speaker to the microphone at the far end. Dodgy speaker phone, poor plastic design of the phone, DSP not doing echo cancellation. Or too much end to end latency - if it is quick enough, you don't notice. Could be loads of things.
Quite often with third party USB or bluetooth `speaker phones`
-- Tim Bray Huddersfield, GB tim at kooky.org
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