Here's an additional complication I forgot to mention: These services all seem to include "you can't port" into their TOS. At least Efax and Answer Phoenix, the two I researched, do. So not only is our position with the FCC tenuous at best, the customer effectively signed a contract acknowledging that they don't own the numbers. Justin B Newman wrote:
On Tue, Apr 26, 2011 at 11:19 AM, Eric Hiller<clec at cygnustel.com> wrote:
So what should the next step be, go back to XO and say all of this to them and see if they budge?
Good luck. The last time I tried this, XO (and the provider) asserted:
- Information Service - Person asserting end-user status not customer of record
The FCC indicated that to pursue the complaint a fee would be required - and it wasn't worth it to anyone involved.
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