Our lawyer cited something from the FCC exactly saying that about the unsatisfactory business relationship. But the buzz I hear is what I said about the FCC taking the customer's side on disputes. On Wed, Apr 5, 2017 at 3:44 PM, Reinventing Rich <reinventingrich at gmail.com> wrote:
The gist has been, release the number per the FCC you cant hold onto it based upon past due balance.
It's weird because I have had a hugely hard time with century link for what they have called "Unsatisfactory Business Relationship"
But I think the 7 or so replies I have had are pretty much in agreement that I need to let the number go
On Wed, Apr 5, 2017 at 4:30 PM, Carlos Alvarez <caalvarez at gmail.com> wrote:
Sounds like you got a bunch of direct replies? It would be nice to know what others have said. I wish this lists wasn't set up to reply to the OP instead of the list. That's a terrible setting.
On Wed, Apr 5, 2017 at 3:29 PM, Reinventing Rich < reinventingrich at gmail.com> wrote:
thanks so much everyone. I really want to do right by everyone I just cant find any of these rules regarding porting on the FCC site that isn't specifically for wireless providers and we are a voip provider
On Wed, Apr 5, 2017 at 4:23 PM, Carlos Alvarez <caalvarez at gmail.com> wrote:
Our attorney advised that we can reject it for unpaid balances, but not for future revenue based on a contract. I never thought to ask whether early term fees could be assessed immediately so it could be denied. Tread lightly, the FTC/FCC like to take the customer's side.
I think I'd call the customer and ask their intentions.
On Wed, Apr 5, 2017 at 3:09 PM, Reinventing Rich < reinventingrich at gmail.com> wrote:
Long story but we bought out a persons 3 year Century Link 3 yr contract and now half a year later we just got a port out request for their main TN.
Ordinarily I would say hey if you dont like the service no big deal but this is going to hurt bad if they won't pay up what they owe on the contract (at least what we had to pay Century Link)
I've never tried to reject someones port out request, can I just reject for lack of payment?
Do I have to give a reason?
Do I just do like all the other providers do to me and make them provide CSR data and keep telling them its wrong... XD
I'm asking in earnest, I want to be legit but this is really going to hurt the company I work for
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-- Cheers, Rich Breton
Give a man a program, you will frustrate him for a day;Teach him how to program, you will frustrate him for a lifetime.
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Cheers, Rich Breton
Give a man a program, you will frustrate him for a day;Teach him how to program, you will frustrate him for a lifetime.