July 26, 2011
1:09 p.m.
We have a customer who has asked us to let his main line ring "forever" or at least five minutes. As a standard practice we forcefully hang up on an unanswered call at 90 seconds if the customer has turned off voicemail and auto-attendants. It seems wrong to let a line ring forever or even for minutes at a time, and I recall something in the back of my head about a traditional industry-standard limit. Your opinions requested. -- Carlos Alvarez TelEvolve 602-889-3003