If you have access into some of the bigger carriers provisioning systems sometimes you can pull the CSRs directly from that, but otherwise the only way to get a CSR is to request it from the losing carrier. (The losing carrier has to have a CSR so they know what to bill the end user customer for.) If they don't send you a CSR, it's most likely because the information you gave them is bad or you didn't provide the correct LOAs. Here's a few tips on how to make sure you have the right information and LOAs: 1. Ask the customer for a copy of their bill as sometimes the LEC will include the customer service record at the end of the customer's bill. If it's not there, then at the very least you can verify BAN (billing account number) and billing name. 2. The losing carrier does not have to provide you with a CSR if the billing name on the LOA doesn't match the billing name on the BAN so make sure the customer provides you with the correct billing name AND address as well as a letter of authorization to act on THEIR behalf. The carrier requesting the number port needs to have an LOA from the customer giving them authorization. When there is more than one carrier involved, the carrier with the end user contract needs to get an LOA from the end user so they can move the number to their network AND the carrier porting the number needs an LOA from the carrier with the contract so they can act on their behalf. 3. Note that sometimes the WTN (working telephone number) that you are trying to port is associated with a block of numbers. In this case, the WTN is associated with a BTN (billing telephone number) and many times the CSR may only be built for the BTN even though the BTN includes the WTN information! So when you review the customer's bill to verify the information, look to see if the phone number you want to port is associated with a BTN. 4. If all else fails, find the number for billing questions on the customer's bill and ask the client to be on the call with you so you can request the CSR be sent. They can refuse to send it to you, but they can't refuse to send it to their customer so worst case scenario your customer will have to order it and you'll have to pick up the information from them. Mary Lou Carey BackUP Telecom Consulting marylou at backuptelecom.com Office: 615-791-9969 x 2001 From: Erik Flournoy [mailto:erik at eespro.com] Sent: Tuesday, December 11, 2012 1:04 PM To: Mary Lou Carey Cc: David Wessell; voiceops at voiceops.org Subject: Re: [VoiceOps] CSR Request? Mary, Wouldn't the winning CLEC representing the reseller have to send the LOA with the a CSR request? I have numerous run ins with TW Telecom where I was attempting to port a customer number that was with a reseller and they sometimes ignored the LOA since it didn't match the customer on record. Thus I thought the point of the CSR is to determine the customer on record before submitting an LSR request. Regards, Erik Flournoy 808-426-4527 301-218-7325 CONFIDENTIALITY NOTICE This e-mail message, including any attachments from EESPRO.com - contain information which is CONFIDENTIAL AND/OR LEGALLY PRIVILEGED. The information is intended only for the use of the individual named above and may not be disseminated to any other party without written permission. If you are not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, disclosure, distribution, copying or taking of any action in reliance on the contents of this e-mailed information is strictly prohibited. If you have received this transmission in error, please immediately notify <mailto:info at eespro.com> info at eespro.com, and permanently delete this e-mail and the attachments hereto, if any, and destroy any printout thereof. On Tue, Dec 11, 2012 at 8:53 AM, Mary Lou Carey <marylou at backuptelecom.com> wrote: You need to send a letter of authorization signed by the customer along with the request for the CSR to the losing carrier. The losing carrier has a right to request an LOA before they release any information, but when you provide the LOA they are obligated to send it to you because you are acting on the customer's behalf. Mary Lou Carey BackUP Telecom Consulting marylou at backuptelecom.com Office: 615-791-9969 x 2001 -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of David Wessell Sent: Tuesday, December 11, 2012 12:16 PM To: voiceops at voiceops.org Subject: [VoiceOps] CSR Request? Hi All, A question for you that I've never been able to get an answer too. We are a small hosted VOIP shop. And we port numbers through various aggregators (example vitelity) When we are porting phone numbers I am occasionally asked for a CSR by the gaining carrier (Or the aggregator that we are using). Sometimes they are able to get the CSR and sometimes they are not. However, when I call the losing carrier they always state that they don't give out CSR's. And that the winning carrier needs to request the CSR. One of the two parties is giving bad information , and I can't ever tell which one. Are there rules that govern the CSR requests? If there a way that we can ever do a CSR request without going through the consumer channels? Thanks David _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops