On 03/16/2017 09:36 AM, Colton Conor wrote:
Mark/Fred,
With 2600hz / Kazoo, are you paying them to install, maintain, and update their platform, or did you download and install it on your own? I talked to 2600hz's long ago about their hosted product, and at the time it just was not mature enough. Not to mention they basically wanted something like $5 per seat, and support on-top of that which was equivalent to the price I was paying for broadsoft seats on a monthly basis. No they didn't charge extra for group features like auto attedants and hunt groups like broadsoft does, but still I considered their product high priced for the limited functionality it had.
I have used Broadsoft and tried to work that into a hosted model with great disappointment. The problems I had with a Broadsoft/Acme Packet solution in handling 10k users was mind blowing... especially, since I was able to eliminate these problems and see incredible growth when I switched to openSER/Kamailio. We jumped to over 60k users and eliminated (completely) problems with NAT, one way audio, as well as increasing the features we could offer our clients. I think some vendors are starting to aggressively attack open source (Mitel recently did, I responded: http://www.fredposner.com/1935/mitel-thinks-knowledge-is-a-risk/). Some people look at open source as a "cheaper" solution, but that's not the reason I became involved... I needed a better solution, and again, Kamailio solved the problems I had 15 years ago and it continues to be a rock solid performer today. --fred