We also use Acrobits and can confirm that works. I still have to test what it does on an ipad. Aryn Nakaoka anakaoka at trinet-hi.com Direct: 808.356.2901 518 Holokahana Lane Honolulu, Hi 96817 AlohaTone Mobile: https://youtu.be/PdUyuf0hTYY A Better Solution https://www.trinet-hi.com/abettersolution.pdf <https://www.trinet-hi.com/abettersolution.pdf> Aloha Tone PBX https://www.youtube.com/watch?v=96YWPY9wCeU CONFIDENTIALITY NOTICE: The information contained in this email and any attachments may be privileged, confidential and protected from disclosure. Any disclosure, distribution or copying of this email or any attachments by persons or entities other than the intended recipient is prohibited. If you have received this email in error, please notify the sender immediately by replying to the message and deleting this email and any attachments from your system. Thank you for your cooperation. On Mon, Sep 27, 2021 at 9:18 AM Nick Olsen <nick at 141networks.com> wrote:
The softphone app we're using (Acrobits Cloud Softphone). If you attempt to dial 911 via the app. It'll open the phones non-voip cellular dialer with 911 pre-typed. It actively doesn't allow you to call 911 via the app. Perhaps your apps are the same.
On Mon, Sep 27, 2021 at 3:00 PM Carlos Alvarez <caalvarez at gmail.com> wrote:
We don't have a web portal for customers to do this, so it probably can't be our position. We do have a ToS that says customers have to notify us by email or support ticket if they move. I don't believe anyone ever has. I wonder if that could still apply.
Separately, I find this ridiculous. WTF? Can't use Wi-Fi for calls? with respect to only the RingCentral Mobile Application, if you do not have mobile service, as the RingCentral Mobile Application cannot send emergency calls over Wi-Fi access
On Mon, Sep 27, 2021 at 11:47 AM Brandon Svec <bsvec at teamonesolutions.com> wrote:
I *think* this sums it up. RingCentral is big if not the biggest and I say that only because they undoubtably have a large legal team and got this right. They basically have a disclaimer that makes it the responsibility of the end user or customer administrator to update their location whenever they move around. Silly, I know.. but I think this is a defensible position to take legally.
https://www.ringcentral.com/legal/last-update-October-15-2019/emergency-serv... *Brandon *
On Mon, Sep 27, 2021 at 11:37 AM Carlos Alvarez <caalvarez at gmail.com> wrote:
I just had a call with Bandwidth about using their Dynamic Location Routing product to fill in the very specific location info required by this act. However, I asked them a question he said had never been asked; what are we to do with permanently mobile (all softphone) companies. I can't believe that in 2021, people are still insisting on physical phones all the time. I've get several soft-only customers, or maybe a physical phone for a couple of receptionist type people. Some have offices that they almost never use.
So...what are the rest of you doing with this?
I thought there was a legal option to say "don't use your mobile softphone" but maybe not?
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