Depends on the destination. Apparently some customers of ours report any PDD over 5 secs. We work any and all tickets we get submitted. Joseph -----Original Message----- From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Alex Balashov Sent: Wednesday, June 25, 2014 2:32 PM To: voiceops at voiceops.org Subject: Re: [VoiceOps] PDD: What's acceptable? On 06/25/2014 03:19 PM, David Wessell wrote:
I'm curious how everyone handles this.. Do you run reports and open tickets proactively with vendors that have high PDD? Do you just wait for clients to complain and than address specific numbers?
I've recently been thinking about running reports and everything over 10 seconds gets reported to the vendor in question. But I don't want them to hate me.
They're not going to so much hate as simply ignore you. Vendors are only interested in PDD reports where the PDD is substantially outside of standard deviation over the mean. Their mean. -- Alex Balashov - Principal Evariste Systems LLC Tel: +1-678-954-0670 Web: http://www.evaristesys.com/, http://www.alexbalashov.com/ Please be kind to the English language: http://www.entrepreneur.com/article/232906 _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops