So much this. The more permissive the dialplan, the fewer time-wasting tickets you field. On 7/19/2020 10:44 AM, Carlos Alvarez wrote:
We do very permissive dialing.? Handsets have a default area code, so they can do 7 digit dialing if they want.? We used to accept a 9+ but not require it, but about ten years ago dropped that.? Funnily enough, the only problem was a support ticket 1-2 years ago from a long-time customer, with one employee who couldn't dial out.? She suddenly woke up one Monday forgetting that we dropped the 9+ ten years ago!? 1+ or ten digits is fine for us also.? The phone timeouts are set pretty low so it works fine, and we only get a small number of accidental short dials because of it.
The 9+ dialing seemed to be causing some 911 misdials, which is why we removed it as allowable.? And that definitely helped.? BUT...we still process 9911 as a 911 call, it's just that people not having to regularly dial the 9 first has helped stop accidental calls.
We block 411.? It's 2020.
On Sun, Jul 19, 2020 at 9:49 AM Mike Johnston <mjohnston at wiktel.com <mailto:mjohnston at wiktel.com>> wrote:
On 2020-07-19 11:21, Ryan Delgrosso wrote: > if there is any pre-9 dialing going on, i just add a 8 digit and 11 > digit check for leading 9s and drop them at ingress and then both use > cases are gracefully managed.
Sounds like a form of permissive dialing.? Jam digits in, your translations will sort it out.? I like it!
So for example, if I dialed an 8-digit string starting with a 9, such as... 9-555-2222 ...it would strip the 9 and send it out as... 555-2222 ...?
And if I dialed an 11-digit string starting with a 9, such as... 9-619-555-2222 ...again, it would strip the 9 and send it out as... 619-555-2222 ...?
Do you have issues with timeouts, though?? Especially in the 7/8-digit case?? However, this new 988 order will require many areas to convert to 10-digit dialing (including mine), which may make that irrelivent. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org <mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops
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