Usually the LECs want all carriers who port from them to sign a porting agreement and get set up with Verizon's LSR system to submit port requests. It sounds to me like maybe Commio has not done that. I would find out if they have ever submitted port requests to Verizon in the past. They may just need to sign some paperwork to make it happen. MARY LOU CAREY BackUP Telecom Consulting Office: 615-791-9969 Cell: 615-796-1111 On 2021-11-10 02:24 PM, Carlos Alvarez wrote:
It's actually been escalated to their porting supervisor, from the first two tiers. Not sure how to go above that guy.
On Wed, Nov 10, 2021 at 1:11 PM Oren Yehezkely <orenyny at gmail.com> wrote:
Carlos,
From my experience, this is the employee with VZW not knowing how to port a landline (I am assuming you are VoIP obviously). What we do is ask our customers to find a rep that knows how to do it or know what they are doing, or simply ask for a supervisor. And we emphasize that they should mention they are porting a landline.
Good luck.
Oren
On Wed, Nov 10, 2021 at 1:17 PM Carlos Alvarez <caalvarez at gmail.com> wrote:
A customer is porting a number to VZW, and they can't figure it out. They called me to ask if I had "more info" to help them port out from Commio. My return call went to VM, so I don't have more info, but thought I'd ask here on the list. Any ideas on how this can be, or what to recommend?
I know Verizon is a small carrier, and may not be wise to the ways of telecom.
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