LOL, I would *hope* they are trained not to do that! I've used one of my neighbors to call them and provide call samples. Then Cox does nothing for a week, then asks for another "fresh" call sample. Four times so far. They are an awesome ISP, but crap for phones. On Thu, Feb 16, 2017 at 2:41 PM, Alex Balashov <abalashov at evaristesys.com> wrote:
Isn't there anyone at Cox-Phoenix you can get a hold of?
"Yes, I understand you're a receptionist. Just try dial this number real quick..."
On Thu, Feb 16, 2017 at 02:40:31PM -0700, Carlos Alvarez wrote:
The port completed over a year ago. Everyone we call at Cox says it works, because they do their testing from their Vegas switch, but only the Phoenix switch has issues.
I guess I'm going to fall back on telling our customer that a Cox customer has to complain.
On Thu, Feb 16, 2017 at 1:40 PM, Jeff Waddell < jeff+voiceops at waddellsolutions.com> wrote:
When did the port go thru?
The translations are still in Cox's switches - if you can find a NOC number for Cox, call it and tell them, they will do a lookup in the LERG and then remove the translations.
Or call your Public Utilities commission for the state
On Thu, Feb 16, 2017 at 3:37 PM, Carlos Alvarez <caalvarez at gmail.com> wrote:
They seemed very unhappy with that suggestion, so I was looking for other options. They are lawyers, and don't want to ask their customers to do work for them.
On Thu, Feb 16, 2017 at 1:36 PM, Matthew Yaklin < myaklin at firstlight.net> wrote:
Does the customer know anyone who is local to them that uses Cox and would kindly open up a ticket with Cox listing the ported numbers they cannot call?
That may be a possible fix if your customer understands your predicament and feels they can ask that Cox customer for a bit of help.
Matt ------------------------------ *From:* VoiceOps <voiceops-bounces at voiceops.org> on behalf of Carlos Alvarez <caalvarez at gmail.com> *Sent:* Thursday, February 16, 2017 3:19:41 PM *To:* voiceops at voiceops.org *Subject:* [VoiceOps] Escalating a problem with a Cox routing error
We have a customer who ported us/Onvoy from Cox. Nobody in the local area with Cox lines can call them, so clearly they didn't remove the numbers from their switch. But their NOC is in Vegas, and they *can* call these numbers. So they claim there's no problem on their end. Onvoy says they never see these calls, so clearly it's a Cox issue. Cox won't really respond to me much because I'm not their customer.
Any ideas?
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
-- Alex Balashov | Principal | Evariste Systems LLC
Tel: +1-706-510-6800 / +1-800-250-5920 (toll-free) Web: http://www.evaristesys.com/, http://www.csrpswitch.com/