The powers that be made the comment today that "Dragon can do it, why can't you?" I'm willing to be that's out of the budget but I'll definitely make a phone call.
-----Original Message----- From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Chris Boyd Sent: Wednesday, October 02, 2013 5:43 PM To: VoiceOps Subject: Re: [VoiceOps] (no subject)
On Oct 2, 2013, at 3:55 PM, Jay Ashworth wrote:
Now that we've gotten the humor part of the day out of the way, I'm pretty sure that what you want to do is -- while not impossible -- something you can only ever expect to get 50-70% reliability out of, if that high.
Proper names are only barely required to follow the usual pronunciation rules of any given language, and are prone to come from whatever language was native to the person's parents, which could be anything (there are somewhere over 4000 langauges on the planet, IIRC).
I've seen Nuance do some pretty amazing stuff in call center applications.
http://www.nuance.com/for-business/by-solution/customer-service- solutions/solutions-services/inbound-solutions/self-service- automation/recognizer/index.htm
But I doubt it's cheap, judging by the kind of cars my friend (who does the integration work) drives.
--Chris
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