Sounds like you're OK, then. David Hiers CCIE (R/S, V), CISSP ADP Dealer Services 2525 SW 1st Ave. Suite 300W Portland, OR 97201 o: 503-205-4467 f: 503-402-3277 -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Carlos Alvarez Sent: Tuesday, June 22, 2010 8:49 AM Cc: voiceops at voiceops.org Subject: Re: [VoiceOps] Handling complaints against customers Hiers, David wrote:
If the called party feels threatened, the calls are illegal.
If you admitted that the calling party exists, much less acknowledged that they are a customer of yours, you are probably close to violating your CPNI obligations to the calling party. That'll cost up to $130,000 per incident. Don?t worry, it's capped at $1,300,000, so you should be fine.
Don't know what you mean. Admit to who? We were advised by the carrier that provides the DID number for the customer (who would not have been the carrier terminating the outbound call). We've had no dialog with anyone other than our customer, and won't. I'm curious how they got the complaint, and so quickly no less. The calls were Friday and Monday and we were advised in the afternoon on Monday. -- Carlos Alvarez TelEvolve 602-889-3003 _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system.