We have a couple call centers in Australia and latency is consistently at around 260ms for both sites from our switch in Texas. We don't see call quality issues. Aviv On Wed, Mar 22, 2017, at 10:59 AM, Carlos Alvarez wrote:
One of our larger customers is about to launch a new call center in Malaysia. The connection there is fast, the trace looks surprisingly clean and short, but latency is consistently at 239-245ms. We've never knowingly had a connection over 130ms. Does anyone have experiences, good or bad, with latency approaching a quarter second? The jitter level seems fine, so I believe they'll just have a delay but decent call quality.
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