I don't know of any special purpose software that does this. I just use regular diagramming software. I'm partial to draw.io. On Mon, Jul 29, 2019, 9:47 AM Izzy Goldstein - TeleGo <igoldstein at telego.net> wrote:
i need something that will draw the call flow lets say it will start by a DID, and go thru clauses to check time frames, and now the call ends up an a IVR asking the caller to select their language, and now the call ends up into another IVR asking which department, and based on selection it will route the call to a specific extension or to a Queue etc
On Mon, Jul 29, 2019 at 9:43 AM Shripal Daphtary <shripald at gmail.com> wrote:
Izzy - are you looking for software that JUST does the work flow visualization, or like a CPAAS designer?
On Sun, Jul 28, 2019 at 10:32 AM Izzy Goldstein - TeleGo < igoldstein at telego.net> wrote:
Hi all
i am looking for a workflow software that i can use to design a workflow for incoming calls, - if it is currently during business hours - they hear a list of options to press (different language) - if they press 1 for english , they will hear other greetings with other set of options etc
i want to design this workflow so that its easy to hand off to the department that sets up new accounts, and they will know how to design the PBX for this client based on the workflow
what software do you use? what software did you use ? what software have you heard of, that can do this ?
--
Izzy Goldstein
Chief Technology Officer
Main: (212) 477-1000 x 2085 <(212)%20477-1000>
Direct: (929) 477-2085
Website: www.telego.com <http://www.telego.net/>
Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising.
TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w> _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
--
Izzy Goldstein
Chief Technology Officer
Main: (212) 477-1000 x 2085 <(212)%20477-1000>
Direct: (929) 477-2085
Website: www.telego.com <http://www.telego.net/>
Confidentiality Notice: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify us immediately by email reply and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of TeleGo (T). Employees of TeleGo are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right by email communications. Any such communication is contrary to TeleGo policy and outside the scope of the employment of the individual concerned. TeleGo will not accept any liability in respect of such communication, and the employee responsible will be personally liable for any damages or other liability arising.
TeleGo Hosted PBX <https://youtu.be/DaT8YAZ4V0w> _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops