Might want to look at http://transnexus.com/ although it's not exactly targeted at the reporting, there is a lot of it there. From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Keith LeClaire Sent: Tuesday, February 19, 2013 2:00 PM To: voiceops at voiceops.org Subject: [VoiceOps] Business Intelligence Tool for Calling Pattern Analysis We are looking for a system, either out of the box or custom solution, that would allow us to dig deeper into our customers calling patterns and costs down to the account level. Things like calls per hour, metrics on their destinations, number of calls, length of calls, etc. Just wondering what other people maybe be using to do this sort of analysis and if there are any recommendations out there. Thanks, Keith