On 8/26/14, 11:45 AM, Colton Conor wrote:
Does the external music on hold device have to be added in a special way to Broadsoft? I heard it has to have a public static IP and can't be a registered device. Once its added is it as simple as selecting the device in the external music on hold list as shown?
We've always used a static IP unregistered, I haven't tried with a registered device but I don't see why it wouldn't work. Essentially Broadsoft places a call to it and it answers and plays audio.
Our wholesaler doesn't expose the external device option in their portal for music on hold, so they would have to add this. I am just wondering if the add the device process is the same as adding a phone device to Broadsoft.
It is very similar. -- Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV