They're asking for vacation suspend. <https://www.verizon.com/support/residential/account/manage-service/vacation-...> Vacation or suspend TV, Phone or Internet service | Verizon Billing & Account<https://www.verizon.com/support/residential/account/manage-service/vacation-...> verizon.com<https://www.verizon.com/support/residential/account/manage-service/vacation-...> [favicon.ico] <https://www.verizon.com/support/residential/account/manage-service/vacation-...> It's a pretty standard service, and if you're charging them for it, you're good to go. Paul Timmins Clear Rate Communications Direct: (248) 556-4532 Customer Support: (877) 877-4799 24 Hour Repair: (866) 366-4665 Network Operations: (877) 877-1250 www.clearrate.com This message contains confidential information intended only for the use of the intended recipient(s) and may contain information that is privileged. If you are not the intended recipient, or the person responsible for delivering it to the intended recipient, you are hereby notified that reading, disseminating or copying this message is strictly prohibited. If you have received this message by mistake, please immediately send notification by replying to the message, indicate the message was received by mistake, and then delete the original message immediately thereafter. Thank you. Clear Rate Communications, Inc. 2600 W Big Beaver, Suite 450, Troy, MI 48034. On May 15, 2023, at 1:29 PM, Matthew Crocker via VoiceOps <voiceops at voiceops.org> wrote: Hello, It is our practice to release numbers back to the original carrier when a customer cancels service and doesn?t port the number away. We have some residential customers that want to cancel service over the winter and have us retain the number so they can re-use it in the spring. I?m trying to find some FCC or NANPA documentation that says we are/aren?t allowed to do that for a customer. Ultimately we will probably convert the customer from their FTTH/ONT voice to a soft phone voice during the off-season, that way they are still a customer and still paying for service. I don?t want to just camp on numbers and have to maintain the inventory. Anyone have any documentation on the correct way to handle disconnected numbers? -Matt _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org> https://puck.nether.net/mailman/listinfo/voiceops