Yep, you'll find that RBC *is* blocking calls from those areas if changing the ANI to a US number fixes it. So this isn't an issue of where you send the call physically, it's an issue of Area of Service blocking for that TFN. So if you get a US-based ANI to use in cases like these, just stuff that if a normal toll-free calls fails and try it again. Regards, Mike Mike Ray, MBA, CNE, CTE Astro Companies, LLC 11523 Palm Brush Trail #401 Lakewood Ranch, FL 34202 DIRECT: 941 600-0207 http://www.astrocompanies.com -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Jared Geiger Sent: Friday, October 19, 2012 12:16 PM To: VoiceOps at voiceops.org Subject: Re: [VoiceOps] Canadian TFN Calls A specific example I have is calling the Royal Bank of Canada works from a US Number on our US based providers however sending a Canadian Caller ID makes the call fail. 1-800-769-2511 is the number. RBC is not blocking Toronto or Vancouver based telephone numbers from calling them but when I set the Caller ID to be from those areas, it fails. On Fri, Oct 19, 2012 at 12:03 PM, GB <gb20090101 at gmail.com> wrote:
A TFN has no geographical belonging. When issued by a RespOrg - it's just "a" 800/888/877/866/855 number.
For TFNs there is such a thing as _area_of_service which can be a set on request of a TFN owner (user) to include a list of countries (f.e. - Caribbean region), a country - for example - Canada or US, a list of LATAs or a single one, list of NPAs and or NPA NXXs as well as any combination of the above.
If a TFN owner wants to limit its area of service to Great Toronto ONLY - they can do it (by asking their RespOrg). Because the TFN owner pays for calls coming to his/her number depending on a call's origin.
Just to give an example - an average rate to get a TF call from Alaska to New York is ABOVE $0.20. Therefore a local liqueur store or even Mercedes Benz dealership don't want for calls from Alaska to hit their numbers even by mistake.
Regarding "playing" a message - this is a correct behavior because _what_ should be done in case of call being out of area of service is also configured by a request from TFN owner by its RespOrg. A CLEC which received a call to a TFN does SS7/TCAP request to its TF lookup provider in order to find out to where the call should be sent (which IXC - long distance carrier) to. If no carrier for originating area of service returned - then a type of message preconfigured on TFN's record must be played back to a caller. -- Regards, G.B.
On Oct 19, 2012, at 11:44 AM, Jared Geiger wrote:
On Fri, Oct 19, 2012 at 11:31 AM, Shripal Daphtary <shripald at gmail.com> wrote:
oops, didn't finish my though.
i'm assuming there is no way to differentiate between a US TFN and CANADIAN TFN right?
thanks
srhi
There isn't a way to tell. Some TFN that a Canadian dials won't terminate but then the same number dialed will terminate with a US Caller ID. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops
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