The icing on the cake All interconnected VoIP providers must automatically provide 911 service to all their customers as a standard, mandatory feature without customers having to specifically request this service. VoIP providers may not allow their customers to ?opt-out? of 911 service On Jan 18, 2013 7:12 AM, "Todd Wolf" <twolf at unifiedtechnologies.com> wrote:
http://transition.fcc.gov/cgb/consumerfacts/voip911.pdf send your customer this which shows that you are required by law to provide the 911 service****
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*From:* voiceops-bounces at voiceops.org [mailto: voiceops-bounces at voiceops.org] *On Behalf Of *Aaron D. Osgood *Sent:* Friday, January 18, 2013 11:15 AM *To:* 'Carlos Alvarez' *Cc:* voiceops at voiceops.org *Subject:* Re: [VoiceOps] 911 address policy for company phones at home*** *
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I don?t have a document ? BUT ? ask them to sign something accepting FULL LEGAL and FINANCIAL RESPONSIBILITY for compliance in the unfortunate event that their staff member needs 911 and cannot dial it.****
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Aaron D. Osgood ****
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Streamline Solutions L.L.C****
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P.O. Box 6115****
Falmouth, ME 04105****
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TEL: 207-781-5561****
MOBILE: 207-831-5829****
ICQ: 206889374****
GVoice: 207.518.8455****
GTalk: aaron.osgood****
AOsgood at Streamline-Solutions.net****
http://www.streamline-solutions.net****
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Introducing Efficiency to Business since 1986. ****
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*From:* voiceops-bounces at voiceops.org [ mailto:voiceops-bounces at voiceops.org <voiceops-bounces at voiceops.org>] *On Behalf Of *Carlos Alvarez *Sent:* Friday, January 18, 2013 10:51 AM *To:* voiceops at voiceops.org *Subject:* [VoiceOps] 911 address policy for company phones at home****
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We have a customer who wants us to block 911 on the phones that they give to key employees to take home. They don't want to pay fees for 911 service at each home (which is stupid, since it's so cheap, but that's a digression). I told them this is "illegal" but they asked to see the law, and I can't actually find something that says so. Yet that's the common knowledge around the industry. I do have the FCC documents that require an ITSP to provide the service, but the customer contends it doesn't apply to this specific case.****
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So two questions...****
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Does anyone here allow their customers to do this?****
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What is the best document to give the customer to support our position? ****
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-- ****
Carlos Alvarez****
TelEvolve****
602-889-3003****
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