My experience with ADTRAN's telephone support was very poor -- they don't guarantee any kind of estimate to call back time. Depending on their backlog, it could be days. The solution was to find the SE for the ADTRAN territory I'm in. Frank -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Owen Roth Sent: Wednesday, August 15, 2012 7:31 PM To: voiceops at voiceops.org Subject: [VoiceOps] Contact for Adtran Tier 2 or sales rep. Oddly, I'm having a hard time getting a call back from Adtran support regarding a Tier 2 issue or my sales rep, if he or she exists. If anyone has a contact that they could supply me off-line, I'd appreciate it. Best, ------------ Owen Roth Snr Network Engineer Impulse Advanced Communications owen at impulse.net 805-884-6332 _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops