I still think a status page is the answer. Opt all new customers in. Most solutions have opt-out links in the emails. The rest as they say should solve itself. Most status systems can support twitter outputs for the presidentially inclined....though these days maybe snapchat is a a better notification medium to reach young hip sysadmins, and have your outages be forgotten about in 15 min. On 6/1/2017 2:51 PM, Carlos Alvarez wrote:
Well, that's really the question. I assume others are doing it with some success and could tell me what they do. Perhaps just an e-mail twice a year to all the contacts asking them to update themselves. These are customers who can respond to e-mails and click links, but they aren't using RSS, guaranteed, and may not be using Twitter and the like. Slack? Not a chance. The only universal thing would be e-mail.
Also if we were hitting them with daily messages, such things would make sense. But nobody wants to monitor some channel for a message every other month.
On Thu, Jun 1, 2017 at 2:48 PM, Alex Balashov <abalashov at evaristesys.com <mailto:abalashov at evaristesys.com>> wrote:
So, if the customers aren't technically adept or very prudent, how are you going to get them to self-maintain a list of key contacts? Or did I misunderstand the goal?
-- Alex
-- Principal, Evariste Systems LLC (www.evaristesys.com <http://www.evaristesys.com>)
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