We would normally see 350 conversational channels peak outbound Monday through Thursday with some lower traffic on Friday. After the COVID-19 WFH swing, we see some days that are 400+ channels sustained and other days its lower around 300. I haven't been able to find a pattern. If you have conference calls scheduled, please move them off of the top of the hour and onto say 15, 30, 45 after the hour. It kind of helps flatten that curve out a bit to TF numbers and other systems seeing a spike in calls per second to DIDs at the top of the hour. On Mon, Mar 23, 2020 at 5:00 PM Andrew Melton <amelton at gmail.com> wrote:
It would be interesting to hear what kind of traffic shifts this group has observed over the past 2 weeks. While certain variances are predictable, i.e. Mother's Day, I have no idea what to expect with millions of people in the US suddenly working from home every day and how that informs metrics, planning, reporting, etc.
-Andy
----------------------------------- Please wash your hands. -----------------------------------
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