As far as legal justification, see "18 US Code 2511"; specifically 2a(i). On May 6, 2016 5:14 PM, "Peter Fabian" <peter.w.fabian at gmail.com> wrote:
I know that many providers capture voice traffic (RTP) for troubleshooting purposes, despite the various privacy laws that are in place against wiretapping.
We are planning to have a legal review of our rights and responsibilities regarding this practice. In preparation for that, I want to identify what regulations are being cited in defense of being able to capture and review this traffic? What restrictions do people follow when doing these captures? Are limited retention times enforced?
Assuming that a justification for initiating the capture is required, what qualifies, and do you need to retain records of the justification?
We are located in the US and only provide services to US customers, so rules relevant to operation in the United States are what I am interested in.
We will obviously look to our own legal counsel for direction, and not take any information provided here as legal advise.
Thanks
Pete
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