I recommend enabling Voip ALG on junipers, given u r on a pretty recent os load. Ujjval Karihaloo On Jan 28, 2010, at 6:49 PM, "Carlos Alvarez" <carlos at televolve.com> wrote:
On 1/28/10 12:56 PM, Alex Balashov wrote:
What I've seen good salespeople / account reps do, when met noncomprehension of such issues: suggest that the customer bought "cheap" and "consumer-grade" routers that do not support "premium" "voice-grade" services and that they should upgrade to something more "industrial-strength." If the service provider in question happened to resell hardware, it was usually a good upsell opportunity.
Yeah, I guess that's a typical sales person way. However it's unfortunately not true; we see great results with a WRT54G and the most problems are with "enterprise" routers that have SIP-specific junk or hyper-aggressive security that closes ports quickly. We do tell people to turn off the ALG but at some point we run out of potential fixes. Today's fun included explaining why two routers (double NAT) is a Bad Idea, and recurring issues with a supposedly high-end Juniper router.
I could never do that because I'm not hardcore. It takes serious gumption to turn an angry customer's conviction that your product is inadequate and deflect it back toward them and convince them that it is their purchasing decisions and ignorance that are, in fact, the essence of what is inadequate here.
I thoroughly enjoy doing that but only when I believe it to be true.
We have wording in our contract about not being liable for their networking issues, but the non-tech users just don't get *what* the network is or even that we use it. We have specifically avoided providing routers because we don't want to own the network and deal with things like companies who want inbound NAT setups and things like that. Maybe what I need is a separate document that customers have to sign off? Dunno.
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