It all boils down to what users want today and tomorrow. IMO - users want SMS today and are going to keep wanting it for a long long time because it's quick, works on most all phones (not just smartphones), and sovles a problem. I'm just not clear on how it comes into play for a VoIP/ITSP. SMS on an IP Phone - I'd ask - Why? IP Phones sit nex to computers (for the most part). Computers use IM (its quicker, easier, and free). Maybe Softphone on a PC? But again I ask why for same argument as w/ IP Phone? Am I missing something (likley since I'm not entirely a voice guy at this juncture in my career). The problem is quick, easy and instant communiactions. The solution today is SMS (smart and 'dumb' phones) and IM (PC's and SmartPhones). What's the solution tomorrow is the question I guess... Kenny