Mark, Is this the Messages On Hold Australia? http://www.messagesonhold.com.au/ How much does a service like this cost? Which external music on hold product/services are certified from Broadsoft? What if the client want to plug in an ipod or something local for music on hold with Broadsoft. Am I the only one that thinks its silly Broadsoft requires an external device to play more than one song? On Tue, Aug 19, 2014 at 7:02 AM, Mark Lindsey <lindsey at e-c-group.com> wrote:
BroadSoft's MOH has two option: a simple file (as you mentioned) and an external source.
There are lots of external MOH sources; the most sophisticated is from Messages On Hold Australia. It's a BroadWorks (and anybody else...) -compatible standard-SIP platform that streams audio according to schedules, and records who listens to which recording.
This is a case where any platform with the right external hooks is drastically improved through an external SIP device. And as a bonus: no IMS are acronyms required.
mark at ecg.co +12293160013 http://ecg.co/lindsey
On Aug 19, 2014, at 2:46, Colton Conor <colton.conor at gmail.com> wrote:
I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features. Basically, the said you could only upload one music file at a time, and it would only play the beginning of that file every time. Plus you can only upload a .wav file, and broadsoft won't convert a .mp3 or other audio file for you.
Sure enough I checked out Wholesalers implementation, and found the same thing. Is this true for all Broadsoft installations? This seems like quite a feature limitation for the most advanced softswitch out there. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops