On Mon, Jul 18, 2022 at 1:03 AM Ross Tajvar <ross at tajvar.io> wrote:
re: dialing 9 - I understand the plight of having to deal with legacy expectations, but what's the point of sticking with this particular one? What makes it not-useless?
In our circumstance, all of the following is true: - Our extensions are the last 4 digits of our DIDs - Every user gets a DID - Most calling is internal I think if any of the above was not true, we would probably have enabled 10-digit dialing and just put up with the delay for dialing extensions. But with outside calling being the exception, and with re-numbering effectively not on the table, I think the friction of changing things around was not worth it. We would have to retrain several thousand users and the result is the system is now slower (if they use their old habits).