It's actually been escalated to their porting supervisor, from the first two tiers. Not sure how to go above that guy. On Wed, Nov 10, 2021 at 1:11 PM Oren Yehezkely <orenyny at gmail.com> wrote:
Carlos,
From my experience, this is the employee with VZW not knowing how to port a landline (I am assuming you are VoIP obviously). What we do is ask our customers to find a rep that knows how to do it or know what they are doing, or simply ask for a supervisor. And we emphasize that they should mention they are porting a landline.
Good luck.
Oren
On Wed, Nov 10, 2021 at 1:17 PM Carlos Alvarez <caalvarez at gmail.com> wrote:
A customer is porting a number to VZW, and they can't figure it out. They called me to ask if I had "more info" to help them port out from Commio. My return call went to VM, so I don't have more info, but thought I'd ask here on the list. Any ideas on how this can be, or what to recommend?
I know Verizon is a small carrier, and may not be wise to the ways of telecom.
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