Do you require anything in writing legal or otherwise? -----Original Message----- From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Carlos Alvarez Sent: Friday, October 30, 2009 9:24 AM Cc: VoiceOps at voiceops.org Subject: Re: [VoiceOps] Bring Your Own Bandwidth/Network On 10/30/09 8:59 AM, David Hiers wrote:
Hi, What's your experience with offering VOIP to business customers in a Bring Your Own Bandwidth/Network environment?
We do that for the smallest customers, and also allow it for larger customers if the carrier has QoS and tells us specifically they will support QoS for our needs. In any BYOB situation, we warn the customer of the potential problems very clearly. If their carrier promises QoS, we copy the customer and carrier with this information and our expectations. If the customer just wants to use something cheap (DSL) and they are small, we again explain the possible issues and let them decide. Information and agreement is the key here. The great thing is that cellular has lowered the bar for acceptable call quality. If a small customer is saving money, getting new features, and has the occasional cell-quality call, they accept that. IF they were warned in advance. _______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system.